That comment is unfair. I do not side with the club over the use of ticket agencies to sell tickets. I don't know anything about this issue. I don't have any idea about the numbers but I don't feel strongly about the subject. I am more interested in ticket prices and season ticket availability.
I believe that there were a very large number of seasoncard no-shows vs Villa that were unable to be absorbed by match-day members because of the ridiculous match-day pricing. That's a simple idea and I don't know why you are searching for another issue.
If you think there's evidence for large-scale ticket sales through agencies and its impacting sales, make your observations, and make your argument and I like everyone else will listen. You don't do it by asserting a hypothesis without any supporting evidence.