I'm not defending the club here but whether we like it or not, selling football tickets without authority from the club is a criminal offence, regardless of whether they're at, above or below face value. That's the position and I'm a bit surprised the club has let it go on as long as this.
There's also pressure from the PL to adhere to their Rule R.16 which requires member clubs to ensure, as far as practicably possible, they know who is in the stadium and have their contact details. This is what's behind the restriction on transferring tickets.
The club therefore is acting within the law of the land and the rules set by the organisation which regulates the competition we play in.
Having said that, I think the rules are ridiculous and football fans are yet again being discriminated against in a way that fans of other sports aren't. I don't have to provide my contact details if I go to a concert, the cinema or a pub.
I think we'd all agree that we don't want tickets ending up in the hands of touts, including the legal ones like viagogo. But there's surely a happy medium where it's not like something out of 1984.
There's two issues here that we as fans need to attack. The biggest is Rule R.16 and I contacted the FSA over this. It's excessive and draconian and needs to be challenged by a broad coalition of fan groups. We also need to challenge the club's over-zealous approach to enforcing R.16, which is somewhat hypocritical when they rarely bother enforcing the rule that requires them to turn up on time for the second half.
My suggestion is that 1894 Group works with the OSC and City Matters, and the FSA, to challenge Rule R.16 with fan groups from other PL clubs, collate data on how those other clubs are dealing with this issue and challenge any inconsistency in City's approach.