Good effort Blue.
I did something similar in the aftermath of the 2-1 win over the dippers when the feral red mob were unsurprisingly taking our win poorly. I got rebuffed initially but like you put in a further complaint which got a positive result. From re-reading it I’m particularly proud I remembered to use lower case for the rags:
I see that you have rejected my reporting of a comment on the Liverpool v Manchester City match as ‘not breaking house rules.’ I do not accept this rationale. Yet again people are allowed to post irrelevant and defamatory comments relating to the ‘115 charges’ tribunal. Firstly that has nothing to do with the purpose of the article so is off topic. Secondly the last time I checked Manchester City are not ‘cheats’ as we await a verdict on the case. Your refusal of seeing anything wrong with this particular post is consistent with - perhaps an inherent bias against Manchester City, which could reasonably be inferred from the general tone of your articles over a consistent period of time. Please review this again and advise accordingly, virtually every HYS is of a similar ilk of childish, libellous comments, which are not robustly or acceptably managed by your moderating teams (perhaps because they are sitting doing so in their full man u kit or similar). If you can’t run a feature such as HYS in a fair and neutral manner, as per your charter then perhaps you should consider ceasing having it. I look forward to hearing from you, as my options are moving to a different platform for my news / sports news. Additionally, whether I continue to require my licence fee which is increasingly looking poor value for money.
Their grudging reply:
Dear BBC User,
Thank you for contacting the BBC.
In this instance, we agree the comment should have been removed following your report so it has now been removed from the site.
Thank you for bringing it to our attention and please accept our apologies for any inconvenience caused.
Due to the volume of correspondence we receive, we are unable to discuss this matter further.
Regards,
BBC Moderation Services
Hopefully the HYS this weekend is equally bitter from the dippers…