“City Matters” fan committee

[Cheadle_hulmeBlue]

youve got to push the club on why they keep so many tickets back for corporates/tourists. i couldnt buy two tickets together last night in level one as it was apparently sold out, only to get there and theres loads of empty seats. its the same in the league. the games apparently sold out yet theres rows of empty seats in the family stand and elsewhere. that I'm guessing are held back for sponsors and the like. its getting ridiculous. when it was the north stand we never had this problem.

you'd think level one in the most visible place they would want it full..

 

[Prestwich_Blue]

youve got to push the club on why they keep so many tickets back for corporates/tourists. i couldnt buy two tickets together last night in level one as it was apparently sold out, only to get there and theres loads of empty seats. its the same in the league. the games apparently sold out yet theres rows of empty seats in the family stand and elsewhere. that I'm guessing are held back for sponsors and the like. its getting ridiculous. when it was the north stand we never had this problem.

you'd think level one in the most visible place they would want it full..

That’s definitely going to get mentioned.

I have this vision that the club think we’ll sit there nodding approvingly while they unveil their latest wizard scheme such as celebrating our fanbase’s cultural diversity by putting on catering offerings from around the world. In reality (at least as far as I’m concerned) I expect to be ripping into them because they can’t even get core customer-facing processes like selling tickets right. I hope my fellow committee members support me.

 

[sweenyuk]

That’s definitely going to get mentioned.

I have this vision that the club think we’ll sit there nodding approvingly while they unveil their latest wizard scheme such as celebrating our fanbase’s cultural diversity by putting on catering offerings from around the world. In reality (at least as far as I’m concerned) I expect to be ripping into them because they can’t even get core customer-facing processes like selling tickets right. I hope my fellow committee members support me.

I got invited to a forum discussion a couple of seasons ago where they wanted to discuss an idea they had to celebrate long standing supporters.. Problem one they had no records pre Etihad so didn't really know who was a long standing supporter but no problem they still had a fantastic idea to reward such loyalty at major milestones.. 20, 30 years etc... A fkin pin badge. . The room just exploded in laughter as we waited patiently for the real idea... We waited and waited and they simply didn't get that we were not excited by the offer of a fkin pin badge every ten years of loyal support

 

[Prestwich_Blue]

To bump this thread, for those asking I can explain as much as I can about City Matters and how it will work.

There are currently 10 of us representing various groups, some of which overlap. We've just had our first proper meeting with the club, where we discussed potential stadium enhancements, which are the subject of about 20 Focus Groups starting next week (12th November) so that's nothing really to do with us as a committee specifically although we had a preview of some potential opportunities and ideas. I'm sure those who attend these will reveal more.

The plan is to have meetings on a 3-weekly cycle, alternating between a full meeting with City representatives present and a committee only meeting. The plan is we stand for 2 seasons as this is the minimum we felt gave us a chance to get something done as a group. Things are still in the formative stage but we're hoping to have something on the club website, together with a full communication strategy, in a couple of weeks. A lot of this relies on the IT department and, understandably, they're a bit busy at the moment. We're talking about some face-to-face activities, maybe a "Meet The Team" event in City Square or even a Forum at some point. but most of the communication will be online/digital. I represent 40,000 seasoncard holders and I know quite a few but I'm never going to be able to speak to everyone of those individually hence the website and email will be the prime channels. However this forum is a useful way of getting instant feedback and interaction so as long as people are prepared to engage in a civilised way then I plan to use it as there's some very bright people on here and lots of different experiences.

The plan is to publish minutes after each full meeting, so on a 6-weekly cycle, and then we'll seek feedback depending on the subject. It's very much a two-way process in that the club will suggest things to us and we have things we want to talk to them about. This helps them to see things through our eyes and us to understand their objectives, strategy and limitations. As sweenyuk said above, they often don't really understand what's important to us. I have to stress and people have to understand that there will be some things we can be open about, some things we have to be a bit more cautious about & wait until the official minutes are published and some things we'll have to keep to ourselves as it's confidential information or data the club doesn't want to share. I think we've all been impressed with the way the club are approaching this and that gives us great confidence that we can make the whole business of supporting City and going to matches a better experience.

Last night we talked about ticket points and various ideas were exchanged. Some were a bit off-the-wall but some were very sensible and so we'll wait to see what the club decide to do. I don't know how quickly they will turn the minutes round but I'd expect to see the first draft early next week. Once we're happy then they'll go on the website for everyone to see.

 

[Saddleworth2]

To bump this thread, for those asking I can expalin as much as I can about City Matters and how it will work.

There are currently 10 of us representing various groups, some of which overlap. We've just had our first proper meeting with the club, where we discussed potential stadium enhancements, which are the subject of about 20 Focus Groups starting next week (12th November) so that's nothing really to do with us as a committee specifically although we had a preview of some potential opportunities and ideas. I'm sure those who attend these will reveal more.

The plan is to have meetings on a 3-weekly cycle, alternating between a full meeting with City representatives present and a committe only meeting. The plan is we stand for 2 seasons as this is the minimum we felt gave us a chance to get something done as a group. Things are still in the formative stage but we're hoping to have something on the club website, together with a full communication strategy, in a couple of weeks. A lot of this relies on the IT department and, understandbly, they're a bit busy at the moment. We're talking about some face-to-face activities, maybe a "Meet The Team" event in City Square or even a Forum at some point. but most of the communication will be online/digital. I reperesnt 40,000 seasoncard holders and I know quite a few but I'm never going to be able to speak to everyone of those individually hence the website and email will be the prime channels. However this forum is a useful way of getting instant feedback and interaction so as long as people are prepared to engage in a civilsed way then I plan to use it as there's some very bright people on here and lots of different experiences.

The plan is to publish minutes after each full meeting, so on a 6-weekly cycle, and then we'll seek feedback depending on the subject. It's very much a two-way process in that the club will suggest things to us and we have things we want to talk to them about. This helps them to see things through our eyes and us to understand their objectives, strategy and limitations. As sweenyuk said above, they often don't really understand what's important to us. I have to stress and people have to understand that there will be some things we can be open about, some things we have to be a bit more cautious about & wait until the official minutes are published and some things we'll have to keep to ourselves as it's confidential information or data the club doesn't want to share. I think we've all been impressed with the way the club are approaching this and that gives us great confidence that we can make the whole business of supporting City and going to matches a better experience.

Last night we talked about ticket points and various ideas were exchanged. Some were a bit off-the-wall but some were very sensible and so we'll wait to see what the club decide to do. I don't know how quickly they will turn the minutes round but I'd expect to see the first draft early next week. Once we're happy then they'll go on the website for everyone to see.

Good luck mate, sounds like quite a commitment but defo a good step by the club.

 

[blue b4 the moon]

To bump this thread, for those asking I can expalin as much as I can about City Matters and how it will work.

There are currently 10 of us representing various groups, some of which overlap. We've just had our first proper meeting with the club, where we discussed potential stadium enhancements, which are the subject of about 20 Focus Groups starting next week (12th November) so that's nothing really to do with us as a committee specifically although we had a preview of some potential opportunities and ideas. I'm sure those who attend these will reveal more.

The plan is to have meetings on a 3-weekly cycle, alternating between a full meeting with City representatives present and a committe only meeting. The plan is we stand for 2 seasons as this is the minimum we felt gave us a chance to get something done as a group. Things are still in the formative stage but we're hoping to have something on the club website, together with a full communication strategy, in a couple of weeks. A lot of this relies on the IT department and, understandbly, they're a bit busy at the moment. We're talking about some face-to-face activities, maybe a "Meet The Team" event in City Square or even a Forum at some point. but most of the communication will be online/digital. I reperesnt 40,000 seasoncard holders and I know quite a few but I'm never going to be able to speak to everyone of those individually hence the website and email will be the prime channels. However this forum is a useful way of getting instant feedback and interaction so as long as people are prepared to engage in a civilsed way then I plan to use it as there's some very bright people on here and lots of different experiences.

The plan is to publish minutes after each full meeting, so on a 6-weekly cycle, and then we'll seek feedback depending on the subject. It's very much a two-way process in that the club will suggest things to us and we have things we want to talk to them about. This helps them to see things through our eyes and us to understand their objectives, strategy and limitations. As sweenyuk said above, they often don't really understand what's important to us. I have to stress and people have to understand that there will be some things we can be open about, some things we have to be a bit more cautious about & wait until the official minutes are published and some things we'll have to keep to ourselves as it's confidential information or data the club doesn't want to share. I think we've all been impressed with the way the club are approaching this and that gives us great confidence that we can make the whole business of supporting City and going to matches a better experience.

Last night we talked about ticket points and various ideas were exchanged. Some were a bit off-the-wall but some were very sensible and so we'll wait to see what the club decide to do. I don't know how quickly they will turn the minutes round but I'd expect to see the first draft early next week. Once we're happy then they'll go on the website for everyone to see.

Or you've got a tunnel club ticket to keep you in-line?

I'm joking bud, the time & effort involved to hopefully improve the fans experience rather than 'matchday' experience by you is top notch.

 

[FantasyIreland]

To whoever it may concern........can you ask why the media coverage surrounding all things Academy is currently as shit as it can get?

 

[Saddleworth2]

That’s definitely going to get mentioned.

I have this vision that the club think we’ll sit there nodding approvingly while they unveil their latest wizard scheme such as celebrating our fanbase’s cultural diversity by putting on catering offerings from around the world. In reality (at least as far as I’m concerned) I expect to be ripping into them because they can’t even get core customer-facing processes like selling tickets right. I hope my fellow committee members support me.

In any decent size organisation, the Chief Operating Officer would be responsible for just about everything that we think is wrong. Web site, ticketing, managing outsource parties, property. Thats why I think OB is really key to this. Did he introduce his responsibilities to the group?

 

[creditunionhero]

Get on their case about continued annual increases in individual tickets and season tickets too.

There's a reason we haven't expanded yet, and it's because the club has chosen £ over bums on seats. They've shrunk demand.

It's made worse by how huge the TV money is nowadays too, makes the ticket price increases pale into absolute insignificance as far as importance to club turnover goes. It's a slap in the face to the core support.

+ 55,000

 

[cleavers]

To bump this thread, for those asking I can expalin as much as I can about City Matters and how it will work.

There are currently 10 of us representing various groups, some of which overlap. We've just had our first proper meeting with the club, where we discussed potential stadium enhancements, which are the subject of about 20 Focus Groups starting next week (12th November) so that's nothing really to do with us as a committee specifically although we had a preview of some potential opportunities and ideas. I'm sure those who attend these will reveal more.

The plan is to have meetings on a 3-weekly cycle, alternating between a full meeting with City representatives present and a committe only meeting. The plan is we stand for 2 seasons as this is the minimum we felt gave us a chance to get something done as a group. Things are still in the formative stage but we're hoping to have something on the club website, together with a full communication strategy, in a couple of weeks. A lot of this relies on the IT department and, understandbly, they're a bit busy at the moment. We're talking about some face-to-face activities, maybe a "Meet The Team" event in City Square or even a Forum at some point. but most of the communication will be online/digital. I reperesnt 40,000 seasoncard holders and I know quite a few but I'm never going to be able to speak to everyone of those individually hence the website and email will be the prime channels. However this forum is a useful way of getting instant feedback and interaction so as long as people are prepared to engage in a civilsed way then I plan to use it as there's some very bright people on here and lots of different experiences.

The plan is to publish minutes after each full meeting, so on a 6-weekly cycle, and then we'll seek feedback depending on the subject. It's very much a two-way process in that the club will suggest things to us and we have things we want to talk to them about. This helps them to see things through our eyes and us to understand their objectives, strategy and limitations. As sweenyuk said above, they often don't really understand what's important to us. I have to stress and people have to understand that there will be some things we can be open about, some things we have to be a bit more cautious about & wait until the official minutes are published and some things we'll have to keep to ourselves as it's confidential information or data the club doesn't want to share. I think we've all been impressed with the way the club are approaching this and that gives us great confidence that we can make the whole business of supporting City and going to matches a better experience.

Last night we talked about ticket points and various ideas were exchanged. Some were a bit off-the-wall but some were very sensible and so we'll wait to see what the club decide to do. I don't know how quickly they will turn the minutes round but I'd expect to see the first draft early next week. Once we're happy then they'll go on the website for everyone to see.

Thanks PB, a very useful summary.