The thing is engagement with supporters is completely separate to rinsing supporters for profits.
I hate scousers, but compare how Liverpool run their ship. They are worse than City with some of their tactics for squeezing their support for cash, but they have their beat journos wrapped round their fingers to an avoid negative press. After the Paris champs league final they made very public their complaints. They got their MP stooges like Ian Byrne involved. If there is tragedy chanting they make public statements immediately, and they engage with Spirit of Shankly etc.
They have Tony Barrett, a scouser that used to be the LFC beat journo for the Times, running their communications team.
They make the supporters know they have got their back despite ripping them off.
We have radio silence all year round. Our mob said fuck all about Istanbul. They’ve never once said anything to our supporters about 115. No support in history has had to deal with the shit we have from the media and other supporters due to 115 on a daily basis yet not once has there been anything said to keep the support onboard.
We have a a CEO that to my knowledge has not said anything to any British media outlet or even our own internal media since the day he joined.
The Barca 8 example on Sunday was yet another fuck up. It’s gone viral round the world with millions of views and thousands of ‘plastic’ comments with silence from City.
No doubt tomorrow there will be a big group of empty seats in the South Stand behind the goal right in the best spot for tv cameras to pick up to get the rest of country sniggering.
It would be so easy to fix it but nobody at City is interested.