Advice re Mobile Tickets

First time using this system and I get this error when trying to download the ticket (see attached). Anyone ever had this? Just waiting on someone else to try to see if the issue is with my phone or the tickets.
 

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First time using this system and I get this error when trying to download the ticket (see attached). Anyone ever had this? Just waiting on someone else to try to see if the issue is with my phone or the tickets.

Do you have the Google Play app installed on your phone?

I can never get tickets to download from the email. I always have to use browser on phone and go via the website.
 
First time using this system and I get this error when trying to download the ticket (see attached). Anyone ever had this? Just waiting on someone else to try to see if the issue is with my phone or the tickets.
Fixed - issue was chrome not being default browser.
 

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