BUG: I keep getting logged out!

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Chippy_boy

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Thanks Damocles for looking at this.

Username (if not yourself): chippy_boy
Date/Time of Occurrence: daily, multiple times
Internet Browser: Firefox 3.6.3
Operating System: Windows XP SP3
Type of Error: I keep getting logged out.
Problem (please be as descriptive as possible):

I log into the forums, do some browsing and make a few posts and then when I come back to the forums again, I find I am not logged in and I have to log in again. I can't seem to indentify any pattern to it. Sometimes I can go hours without it happening. Sometimes only minutes. Logging off or rebooting my PC doesn't seem to be a factor. Sometimes I am still logged in after a reboot. I am trying Internet Explorer now for a while to see if it's a browser issue. At the moment, it's all be with Firefox.

Have you tried a different browser? Yes - see below
Have you tried logging out then in? Yes
Have you tried clearing your cookies/cache? Yes
Have you tried rebooting your machine? Yes

Thanks again

Chippy
 
Weird one this. Let me know how the browser change goes. Do you use your home or work computer when this happens?
 
OK, just found out... the problem is not confined to Firefox. Internet Explorer does the same thing... I return after a while and I am logged out again.

I am at home when I have noticed this. Not sure about work. I can't say I've ever noticed it at work, but I don't come on the forums much when at work. I am not behind any VPN or anything like that at home, if that's what you mean. I have a UK ISP with a static IP address, no proxy server or anything wierd.

And yes Bob, I do check the box - but thanks for the suggestion.

Damocles - is this just happening to me, or are there others? It's no big deal obviously, so please don't waste too much time on it, but it is wierd.
 
I think it's just you. Can you do a HijackThis log so I can see if it's any weird software that's causing the problem on your end? Or maybe it's your browser security settings?
 
Happening to me as well.

Username (if not yourself): mcfcliam
Date/Time of Occurrence: Just today, now and again
Internet Browser: Google Chrome
Operating System: Windows Vista
Type of Error: I keep getting logged out.
Problem (please be as descriptive as possible): I browse around the forum and then i click on a thread and it says I'm logged out.

Have you tried a different browser? Yes
Have you tried logging out then in? Yes
Have you tried clearing your cookies/cache? Yes
Have you tried rebooting your machine? Yes
 
If for some reason you clear your browser history, it does log you out irrespective of whether you have checked the box to stay logged in. Would that be it?
 
Damocles said:
I think it's just you. Can you do a HijackThis log so I can see if it's any weird software that's causing the problem on your end? Or maybe it's your browser security settings?
Click to expand...

Sure - here's the log:

Code: 
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 18:36:02, on 10/06/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\OPHBLDCS.EXE
C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Washer\WasherSvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\COMODO\Firewall\cfp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
O2 - BHO: GetRight IE Helper - {31FF080D-12A3-439A-A2EF-4BA95A3148E8} - C:\Program Files\GetRight\xx2gr.dll
O4 - HKLM\..\Run: [SoundMAXPnP] "C:\Program Files\Analog Devices\Core\smax4pnp.exe"
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe"
O4 - HKLM\..\Run: [DLA] "C:\WINDOWS\System32\DLA\DLACTRLW.EXE"
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - Startup: AutorunsDisabled
O4 - Global Startup: AutorunsDisabled
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1275904650343
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1276065097359
O20 - AppInit_DLLs:  
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Capture Device Service - InterVideo Inc. - C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\Firewall\cmdagent.exe
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service: License Management Service ESD - element5 - C:\Program Files\Common Files\element5 Shared\Service\Licence Manager ESD.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: OPHB DCS Loader - Oki Data Corporation - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\OPHBLDCS.EXE
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: PMBDeviceInfoProvider - Sony Corporation - C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe
O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe

--
End of file - 6995 bytes
 
Chippy_boy said:
OK, just found out... the problem is not confined to Firefox. Internet Explorer does the same thing... I return after a while and I am logged out again.

I am at home when I have noticed this. Not sure about work. I can't say I've ever noticed it at work, but I don't come on the forums much when at work. I am not behind any VPN or anything like that at home, if that's what you mean. I have a UK ISP with a static IP address, no proxy server or anything wierd.

And yes Bob, I do check the box - but thanks for the suggestion.

Damocles - is this just happening to me, or are there others? It's no big deal obviously, so please don't waste too much time on it, but it is wierd.
Click to expand...
I didn't mean to sound sarcastic or anything. People do forget to do that sometimes.
 
Hmmm, might be a stupid one this.

Can you tell me do you type/have bookmarked <a class="postlink" href="http://www.bluemoon-mcfc.co.uk" onclick="window.open(this.href);return false;">http://www.bluemoon-mcfc.co.uk</a> or <a class="postlink" href="http://bluemoon-mcfc.co.uk" onclick="window.open(this.href);return false;">http://bluemoon-mcfc.co.uk</a>
 
Damocles said:
Hmmm, might be a stupid one this.

Can you tell me do you type/have bookmarked <a class="postlink" href="http://www.bluemoon-mcfc.co.uk" onclick="window.open(this.href);return false;">http://www.bluemoon-mcfc.co.uk</a> or <a class="postlink" href="http://bluemoon-mcfc.co.uk" onclick="window.open(this.href);return false;">http://bluemoon-mcfc.co.uk</a>
Click to expand...

Hmmmmmmmm. A very interesting question. Actually I have a few desktop icons - shortcuts to each of the forums, that I just double-click on.

I have just checked the main one and the link is:

Code: 
http://www.bluemoon-mcfc.co.uk/forum/viewforum.php?f=1&sid=b0b9e78f7588b356109bd00558110221

(Because I just dragged it to the desktop some while back.)

Do you think this might have something to do with it? Although it's hard to understand why this works for a few hours and then I am later logged out.
 
Hi mate,

That SID on the end of the link is the Session ID that is created for you. These are stored in our database and have an expiry date. I would imagine that it is happening because your session keeps expiring and logging you out.

Try changing your link to this:

Code: 
http://www.bluemoon-mcfc.co.uk/forum/viewforum.php?f=1
 
I wondered if that might be something to do with it when I saw the URL.

I'll give it a try without the session ID. (Although strangely it's never been a problem before, so why this should have only started happening recently I don't know. And also - strangely - it hasn't logged me off all day today.)

Anyway, thanks very much for your help and I will give it a try.

Cheers

-- Fri Jun 11, 2010 3:45 pm --

Well, it just logged me out again :-(

Went in with following shortcut:

Code: 
http://www.bluemoon-mcfc.co.uk/forum/viewforum.php?f=10

and I was logged out.
 
mcfcliam said:
Happening to me as well.

Username (if not yourself): mcfcliam
Date/Time of Occurrence: Just today, now and again
Internet Browser: Google Chrome
Operating System: Windows Vista
Type of Error: I keep getting logged out.
Problem (please be as descriptive as possible): I browse around the forum and then i click on a thread and it says I'm logged out.

Have you tried a different browser? Yes
Have you tried logging out then in? Yes
Have you tried clearing your cookies/cache? Yes
Have you tried rebooting your machine? Yes
Click to expand...
Keeps happening to me as well, been ongoing now every time I log in for the past few weeks, I'm using the iPhone, but up to the last few weeks never had a single problem, & just can't understand why.
 
Here's a video to demonstrate the problem:

[youtube]http://www.youtube.com/watch?v=Bf3X7vMEFYI[/youtube]

I can't see how this is a browser problem (since it happens in both Firefox and IE8).

It's very wierd.

If I log in again, I will stay logged in for a few hours and then I get logged out again as above.

Hope this helps?

EDIT: sometimes I fire up the browser and straight away I am not logged in. I don't have to do the page refresh thing, I am just not logged in at all.<br /><br />-- Tue Jun 29, 2010 8:15 am --<br /><br />I have now tried another browser as well - Maxthon - and exactly the same thing happens with that browser too.

So I really don't think this is a problem at my end. Something wierd is going on with the bluemoon software that keeps logging me off for some reason.
 
It's happening to me all the time!

Date/Time of Occurrence: since I joined and constantly over the last 2 days
Internet Browser: I explorer
Operating System: windows 2005
Type of Error: I keep getting logged out
Problem (please be as descriptive as possible): I browse around the forum and then i click on a thread and it says I'm logged out. I sign on and then after the auto redirect page i'm already logged out.

Have you tried a different browser? not possible on work PC
Have you tried logging out then in? yes
Have you tried clearing your cookies/cache? Yes
Have you tried rebooting your machine? Yes
 
Damocles said:
I think it's just you. Can you do a HijackThis log so I can see if it's any weird software that's causing the problem on your end? Or maybe it's your browser security settings?
Click to expand...

it is happening to me also, seems to be intermittent
 
Yeah, it's just banned me :)

Anyway, I'm still looking into this guys but the progress is slow at the moment as I'm ridiculously busy work wise and we have a problem on the server that is causing it to shut down at intermittent intervals.

I'll let you know of any developments and can only really apologise again
 
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