Car dispute advice?

[tolmie's hairdoo]

My garage stated it was a hardware problem with my car and diagnosed I needed a new screen display - £900 - which I could really do without right now - and it would be a day away at best.

Despite the new screen the problem still exists and they still retain my car after five days, now claiming today they have discovered a secondary issue - a software corruption issue.

I stated to them beforehand that a Mercedes garage mate of mine had said it could well be software issue.

The garage insisted a new screen would resolve the issue, so any advice would be really appreciated.

I don't know if they are taking the piss (I just believe they didn't diagnose it properly)

Can I refuse to pay for the original diagnosis and insist they only charge for the software issue?

I only have their word for it that it needed the new screen?

How shall I now come back to them if they want to bill me for the screen and the software fix?

Thanks

 

[Beswick Prize Bands Big Drum]

My garage stated it was a hardware problem with my car and diagnosed I needed a new screen display - £900 - which I could really do without right now - and it would be a day away at best.

Despite the new screen the problem still exists and they still retain my car after five days, now claiming today they have discovered a secondary issue - a software corruption issue.

I stated to them beforehand that a Mercedes garage mate of mine had said it could well be software issue.

The garage insisted a new screen would resolve the issue, so any advice would be really appreciated.

I don't know if they are taking the piss (I just believe they didn't diagnose it properly)

Can I refuse to pay for the original diagnosis and insist they only charge for the software issue?

I only have their word for it that it needed the new screen?

How shall I now come back to them if they want to bill me for the screen and the software fix?

Thanks

Have a word with trading standards.

 

[mancityvstoke]

My garage stated it was a hardware problem with my car and diagnosed I needed a new screen display - £900 - which I could really do without right now - and it would be a day away at best.

Despite the new screen the problem still exists and they still retain my car after five days, now claiming today they have discovered a secondary issue - a software corruption issue.

I stated to them beforehand that a Mercedes garage mate of mine had said it could well be software issue.

The garage insisted a new screen would resolve the issue, so any advice would be really appreciated.

I don't know if they are taking the piss (I just believe they didn't diagnose it properly)

Can I refuse to pay for the original diagnosis and insist they only charge for the software issue?

I only have their word for it that it needed the new screen?

How shall I now come back to them if they want to bill me for the screen and the software fix?

Thanks

If it's not under warranty you may be stuffed. Ask them to put the old screen back and get a refund for the new screen ?

They're probably guessing as to what the issue is. Modern cars can be a bastard to diagnose.

Or usual BM advice.....torch the garage and smash back doors etc etc etc

 

[tolmie's hairdoo]

If it's not under warranty you may be stuffed. Ask them to put the old screen back and get a refund for the new screen ?

They're probably guessing as to what the issue is. Modern cars can be a bastard to diagnose.

Or usual BM advice.....torch the garage and smash back doors etc etc etc

Ha- thanks.

I could ask them to put the old screen back in but I wouldn't be able to tell one way or another if they had.

They are an independent Mercedes specialist and would hope they were being honest.

Is it worth them asking to put the old screen back in and then try and do the software fix.

They say one of the jacks or the SD card has become corrupted - I only ever use the jacks to charge my mobile?

 

[mancityvstoke]

Ha- thanks.

I could ask them to put the old screen back in but I wouldn't be able to tell one way or another if they had.

They are an independent Mercedes specialist and would hope they were being honest.

Is it worth them asking to put the old screen back in and then try and do the software fix.

They say one of the jacks or the SD card has become corrupted - I only ever use the jacks to charge my mobile?

yeah.....they'll want paying for labour though...it all starts adding up.

I had an issue with a VW Golf once (erratic idling) They couldnt fix it after a £700 bill (year 2001) They suggested I part ex it. Cunts.

Same with a Honda CRV Sat Nav issue - Honda wanted to replace the whole unit for nearly a grand. I took the unit out and cleaned the DVD optical head. Worked a treat after.

 

[crooky]

This reminds me why I'm dreading getting a modern car.

Why would I want a £1000 computer in my car that does nothing to help me get anywhere faster or in more comfort and only seems to be a money pit.

Hopefully they put the original screen back in and it's working okay.

 

[1.618034]

Fuck main dealers. Rip-off merchants.

 

[Eds]

Have a look on the main Merc site to see if there have been any problems with the software that they know about or see if there are any forums that talk about software problems.

 

[ganganvince]

My garage stated it was a hardware problem with my car and diagnosed I needed a new screen display - £900 - which I could really do without right now - and it would be a day away at best.

Despite the new screen the problem still exists and they still retain my car after five days, now claiming today they have discovered a secondary issue - a software corruption issue.

I stated to them beforehand that a Mercedes garage mate of mine had said it could well be software issue.

The garage insisted a new screen would resolve the issue, so any advice would be really appreciated.

I don't know if they are taking the piss (I just believe they didn't diagnose it properly)

Can I refuse to pay for the original diagnosis and insist they only charge for the software issue?

I only have their word for it that it needed the new screen?

How shall I now come back to them if they want to bill me for the screen and the software fix?

Thanks

Try John to see if there is a common issue they should have known about they should also be able to advise on what steps are available.
https://www.honestjohn.co.uk/askhj/

 

[tolmie's hairdoo]

Fuck main dealers. Rip-off merchants.

I went to an independent Mercedes repair 'specialist' - main dealers make it up as they go along.