Car dispute advice?

[mancityvstoke]

yeah...Its worth googling the make and model and any known screen issues.

 

[1.618034]

I went to an independent Mercedes repair 'specialist' - main dealers make it up as they go along.

Ah. Fair enough. Yeah they certainly do. Fuck that. But they sound similar. I bet the owner has a big gaff and decent cars himself.

I prefer private sales and my local mechanic, Taz, because I trust him to do a good job and do it at a fair price. I suppose this is the problem with modern hi-tech cars which are filled with superfluous, expensive shit, so it reminds me to avoid them for as long as possible and keep mine in good condition.

Get them to put it in writing, with part/serial numbers and do your own research on the issue as advised above and witness them trying it with the old screen.

Before smashing the doors in and torching the place, with your car in it. Obviously.

 

[tolmie's hairdoo]

Ah. Fair enough. Yeah they certainly do. Fuck that. But they sound similar. I bet the owner has a big gaff and decent cars himself.

I prefer private sales and my local mechanic, Taz, because I trust him to do a good job and do it at a fair price. I suppose this is the problem with modern hi-tech cars which are filled with superfluous, expensive shit, so it reminds me to avoid them for as long as possible and keep mine in good condition.

Get them to put it in writing, with part/serial numbers and do your own research on the issue as advised above and witness them trying it with the old screen.

Before smashing the doors in and torching the place, with your car in it. Obviously.

Thanks bud, I always go local but they don't have the Mercedes diagnostic tools to access the system on something like this.

The bloody thing drives itself most of the time.

They have now said it will be another £300 to fix the software now - unless I get the assurances I need, told them to put the old screen back in and I will pay them for their time.

They obviously don't want to be doing that, so using it to leverage the price down best I can.

Only four years old and 15k on the clock :(

 

[Bill Walker]

This reminds me why I'm dreading getting a modern car.

Why would I want a £1000 computer in my car that does nothing to help me get anywhere faster or in more comfort and only seems to be a money pit.

Hopefully they put the original screen back in and it's working okay.

Which is why I just bought a Mitsubishi with 7 years warranty.
In 7 years I'll get rid and do same again.

 

[g180aj]

I went to an independent Mercedes repair 'specialist' - main dealers make it up as they go along.

My garage stated it was a hardware problem with my car and diagnosed I needed a new screen display - £900 - which I could really do without right now - and it would be a day away at best.

Despite the new screen the problem still exists and they still retain my car after five days, now claiming today they have discovered a secondary issue - a software corruption issue.

I stated to them beforehand that a Mercedes garage mate of mine had said it could well be software issue.

The garage insisted a new screen would resolve the issue, so any advice would be really appreciated.

I don't know if they are taking the piss (I just believe they didn't diagnose it properly)

Can I refuse to pay for the original diagnosis and insist they only charge for the software issue?

I only have their word for it that it needed the new screen?

How shall I now come back to them if they want to bill me for the screen and the software fix?

Thanks

I work for a main dealer at a similar brand and in my opinion they have definitely mis diagnosed the repair incorrectly. Your best bet is to go directly to Mercedes with your complaint.

Edited, didn't realise you went independent, independent garages can't usually do proper software updates, I've spent last 10 years working at an Audi dealer 7 as a senior tech and 3 running the workshop and trust me when I say you can get what you want from a main dealer if you use the right means.

 

[Banshee]

Fuck main dealers. Rip-off merchants.

Ha, I'm currently sat in the Honda dealer with a door lock issue. They'll be back their laughing their tits off at me and the four other women waiting on being ripped off too.

 

[1.618034]

Ha, I'm currently sat in the Honda dealer with a door lock issue. They'll be back their laughing their tits off at me and the four other women waiting on being ripped off too.

You know what to do...

 

[Banshee]

You know what to do...

I do ?....I did bring matches, just in case

 

[Mezrah]

In case where parts needs to be changed I always buy them myself and demand them to give me the old ones in a Box. I advice anyone to do this. They usually pick up the items from the same sites you find them on, they just slap a bigger price tag on! Most shops will install your parts. It's the time they use to put it in they make the most off!

 

[better dead than red]

In case where parts needs to be changed I always buy them myself and demand them to give me the old ones in a Box. I advice anyone to do this. They usually pick up the items from the same sites you find them on, they just slap a bigger price tag on! Most shops will install your parts. It's the time they use to put it in they make the most off!

I do this with most every repair. Had a water pressure valve issue at my home. A friend diagnosed it for me but couldn't do the replacement.

Went to the hardware store and purchased the part I needed. Rang a plumbing service and they quoted me 600 for parts and labour. Told them I had the replacement part already, the woman said in that case it is 100.

The part cost me 50 at the hardware store. My mate who diagnosed the problem has a cousin that is a plumber. He said charging 10x-15× for parts is standard practice!