Chelsea fans throwing missiles from South Stand 3rd tier

[mancityvstoke]

I honestly thought thats what would happen, a thumbs up, a quick clap. Not “you fuckin manc twats”

same at Wembley

 

[Dodge]

Emailed this to the club, I'm not holding my breath, but we have to start somewhere.


I am a long-term season ticket holder at City - South Stand Level 1, block 116.

I have recently attended the EFL cup tie against Liverpool & Sundays FA Cup tie against Chelsea. On both occasions 116 has been subject to objects been thrown into the home supporters, from the away supporters above us. These including coins, lighters, plastic bottles, liquids and disgustingly, spit.

Last night was particularly bad for spitting, after City scored the 3rd goal. There is clear video evidence on-line of a group of Chelsea fans in Level 2 CONTINUOUSLY splitting on City fans below them IN FULL VIEW of the adjacent stewards. The club stewards & police did NOTHING to stop this which I find baffling, very annoying and shameful.

It seems City are currently failing in their care of duty to its own supporters and I have no confidence in attending any future Cup games at The Etihad when there is a large contingent of away supporters placed above the City fans. When you consider that the perpetrator of the injuries inflicted upon the poor girl at the Liverpool game has yet to be named & shamed, it feels like City fans are fair game whilst away supporters get clean away with shameful behaviour.

• When is the club going to come out and defend its supporters and lay blame where it belongs?
• When are the club going to give the same level of security to home fans that away fans enjoy?
• Why are big followings of rival teams allowed to leave the ground at the same time as City fans? Especially when they have been engaging in unlawful actions?
• Why do I, as a City fan, have to keep one eye on what’s being thrown from above, for my own safety?
• Why is policing at City so passive, when it is clearly visible that away fans are continuously engaging in unlawful behaviour?

The club find it easy to issue joint statements with Liverpool, without taking any action against Liverpool supporters hurling objects into home fans. The club issued a statement (rightly) condemning alleged “homophobic” chants against Chelsea but made no comment to condemn the appalling behaviour of the Chelsea fans in Level 2, which in my view was the root cause of the inappropriate chants.

The club are running the very real risk of alienating its supporters, who are fed up with being treated with contempt on security issues, as described above. Perhaps you could put my mind at rest that me and my partner will be safe attending the next cup game, likely to be Arsenal, who will no doubt be given Level 2 & Level 3 as Chelsea were? Or do I look forward to further spit & phlegm being rained down upon us, by those above?

Your comments would be appreciated.

So, some 16 days later, following a further email chasing a response from the club, then soliciting the help of Kevin Parker, I have finally had an email back from City this morning. The email advises me that Luke McDonnell, the Director of Security, is on annual leave at the moment, but he has tasked Carl Capewell, the Senior Safety & Security Manager, to address my concerns. He's calling me this afternoon to discuss the matter.

I'll update the forum when I've spoken to him.

I've included the names of the personnel at City to enable any Blues on here to communicate with the Club about any safety concerns & to report any issues that occur on Friday night. If the mods feel its appropriate to remove the names then feel free to do so. I'm happy to provide names & email addresses via PM should anyone want to contact the right people at City.

 

[blue b4 the moon]

So, some 16 days later, following a further email chasing a response from the club, then soliciting the help of Kevin Parker, I have finally had an email back from City this morning. The email advises me that Luke McDonnell, the Director of Security, is on annual leave at the moment, but he has tasked Carl Capewell, the Senior Safety & Security Manager, to address my concerns. He's calling me this afternoon to discuss the matter.

I'll update the forum when I've spoken to him.

I've included the names of the personnel at City to enable any Blues on here to communicate with the Club about any safety concerns & to report any issues that occur on Friday night. If the mods feel its appropriate to remove the names then feel free to do so. I'm happy to provide names & email addresses via PM should anyone want to contact the right people at City.

A/L eh? That old chestnut, you've waited 16 days probably most of which the organ grinder was in work.

When his underling contacts you I'd be telling him you'll wait for McDonnell to return to work to address your points.

 

[Eds]

So, some 16 days later, following a further email chasing a response from the club, then soliciting the help of Kevin Parker, I have finally had an email back from City this morning. The email advises me that Luke McDonnell, the Director of Security, is on annual leave at the moment, but he has tasked Carl Capewell, the Senior Safety & Security Manager, to address my concerns. He's calling me this afternoon to discuss the matter.

I'll update the forum when I've spoken to him.

I've included the names of the personnel at City to enable any Blues on here to communicate with the Club about any safety concerns & to report any issues that occur on Friday night. If the mods feel its appropriate to remove the names then feel free to do so. I'm happy to provide names & email addresses via PM should anyone want to contact the right people at City.

Fabulous communication with the club although I wonder if the phone will be anything but lip service. Everybody was staggered that the dippers were given the whole of the top tier and not a reduced allocation on safety grounds as has been done before with the rags in the Caraboa Cup. Given all their shenanigans it was even more surprising that Chelsea received an even bigger allocation and the only discernable difference was a few more stewards who did nothing.

 

[blue corby]

A/L eh? That old chestnut, you've waited 16 days probably most of which the organ grinder was in work.

When his underling contacts you I'd be telling him you'll wait for McDonnell to return to work to address your points.

Don’t hold your breath on a reply from Mr McDonnell , I’m still waiting on the response he assured me off at the end of November, I’ve even emailed since chasing it up but had no reply !

 

[Eric Hitchmough]

So, some 16 days later, following a further email chasing a response from the club, then soliciting the help of Kevin Parker, I have finally had an email back from City this morning. The email advises me that Luke McDonnell, the Director of Security, is on annual leave at the moment, but he has tasked Carl Capewell, the Senior Safety & Security Manager, to address my concerns. He's calling me this afternoon to discuss the matter.

I'll update the forum when I've spoken to him.

I've included the names of the personnel at City to enable any Blues on here to communicate with the Club about any safety concerns & to report any issues that occur on Friday night. If the mods feel its appropriate to remove the names then feel free to do so. I'm happy to provide names & email addresses via PM should anyone want to contact the right people at City.

Well done for persevering mate. You’re fighting the good fight. Nobody should be subjected to missiles, spit, etc at a football match or indeed anywhere.

I was showered in Scouse saliva at the FA Cup semi at Wembley last season. It was fucking grim.

But it’s even worse when it happens in our own back yard and the club, stewards etc go for the ‘holistic’ approach and do fuck all.

 

[Dodge]

A/L eh? That old chestnut, you've waited 16 days probably most of which the organ grinder was in work.

When his underling contacts you I'd be telling him you'll wait for McDonnell to return to work to address your points.

It wasn't just the A/L chestnut, I got the "issue with emails" chestnut thrown in as well mate..
Anyway, I've got me list of incidents/complaints, lets see what the guy has to say.



Subject: FW: FW: Supporter Safety & Security at Cup Matches

Good morning,

Our Director of Security, Luke McDonnell, did email you re this a couple of days ago however I am aware that there may be an issue with his emails.

Luke is now on a couple of days leave so he has asked that I make contact with you in his absence.

Is there a mobile number that I can call you on and a preferred time to discuss please?

Many thanks

Carl Capewell
Senior Safety and Security Manager
Manchester City Football Club

 

[Blueboy73]

It wasn't just the A/L chestnut, I got the "issue with emails" chestnut thrown in as well mate..
Anyway, I've got me list of incidents/complaints, lets see what the guy has to say.



Subject: FW: FW: Supporter Safety & Security at Cup Matches

Good morning,

Our Director of Security, Luke McDonnell, did email you re this a couple of days ago however I am aware that there may be an issue with his emails.

Luke is now on a couple of days leave so he has asked that I make contact with you in his absence.

Is there a mobile number that I can call you on and a preferred time to discuss please?

Many thanks

Carl Capewell
Senior Safety and Security Manager
Manchester City Football Club

If they're asking for a telephone number and want to ring you, they'll fob you off verbally - it's a classic deflection tactic that I've come across numerous times when they don't want to engage.
They will then say that your concerns have been addressed and as there is no written record they will put their own spin on it.
I would reply saying that you would like the response in writing with all of your concerns addressed and that you will escalate this to a higher level if you do not receive a satisfactory response within X number of days.
I'm not sure who you could escalate it to though, maybe one of the ITKs on here could help.

 

[Thx_to_Neil_Young]

If they're asking for a telephone number and want to ring you, they'll fob you off verbally - it's a classic deflection tactic that I've come across numerous times when they don't want to engage.
They will then say that your concerns have been addressed and as there is no written record they will put their own spin on it.
I would reply saying that you would like the response in writing with all of your concerns addressed and that you will escalate this to a higher level if you do not receive a satisfactory response within X number of days.
I'm not sure who you could escalate it to though, maybe one of the ITKs on here could help.

It wasn't just the A/L chestnut, I got the "issue with emails" chestnut thrown in as well mate..
Anyway, I've got me list of incidents/complaints, lets see what the guy has to say.



Subject: FW: FW: Supporter Safety & Security at Cup Matches

Good morning,

Our Director of Security, Luke McDonnell, did email you re this a couple of days ago however I am aware that there may be an issue with his emails.

Luke is now on a couple of days leave so he has asked that I make contact with you in his absence.

Is there a mobile number that I can call you on and a preferred time to discuss please?

Many thanks

Carl Capewell
Senior Safety and Security Manager
Manchester City Football Club

As they're aware of an email being sent (cc'd?) then ask them to forward the email to you...... but don't hold your breath!

 

[Corky]

If they're asking for a telephone number and want to ring you, they'll fob you off verbally - it's a classic deflection tactic that I've come across numerous times when they don't want to engage.
They will then say that your concerns have been addressed and as there is no written record they will put their own spin on it.
I would reply saying that you would like the response in writing with all of your concerns addressed and that you will escalate this to a higher level if you do not receive a satisfactory response within X number of days.
I'm not sure who you could escalate it to though, maybe one of the ITKs on here could help.

Exactly - it is all gatekeeping. How can we get rid of him by doing the least.