Hello, I am so sorry for the experience faced by you and others last night. To be completely honest and transparent with you, I received notification at 17:35 that the driver was unwell and had to abandon the route, I tried to get the operator to get a replacement driver but due to the late notice it wouldn't have got to the stop in time, so we had to cancel the service. I was back and forth with the operator all night and was promised there would be a driver there post match. The driver then got stuck in road closures on the way to the stadium making him arrive late to collect passengers. I am taking issues on this service very seriously and internal conversations are taking place to rectify this moving forward as it really just is not good enough. I can only apologise again, but please know something will be done.