When I first spoke to them I wasn't making a complaint, I was just being honest in telling them that I couldn't get the things that I need for a matchday into a bag as small as the maximum dimensions of the one they had emailed to warn me about. In discussion with them I mentioned sandwiches & flask and they went off like a bunch of pantomime dames about how that wasn't allowed and how important it was to respect the profitability of their sales points and how the security on my gate would be spoken to so that it wasn't allowed to happen again.
I think that I would've carried on and chanced my luck, but they'd told me that they'd make sure that the security on my gate wouldn't allow it again. I knew that everyone did it (I'd always done it and thought it was perfectly acceptable because it had always been pefectly accepted), so the sudden knowledge of the ban, made very personal to me, felt like a threat targetting me specifically because it was said to me in a manner specifically about me and particular to my gate of entry.
You need to give them your supporter number, and ergo seat number & gate of entry, to be able to speak to them. They made a point of refering to my gate and my seat so often in discussions such that it felt like they were making a point of it.
I'd always loved the build up to home games especially but I could just imagine going through my matchday routine; pack the flask & sandwiches, pack the 2 lucky scarves & hat, ride the bike up to the stadium in the pissing rain, lock the bike up, struggle out of the high viz waterproofs & stuff them in my bag, queue up for 20 minutes or more - all excited about the game . . . . and then find out that they'd acted on their very clear threat and I get refused at the gate . . or even worse, be sat in my seat having a brew or eating a butty and then I get turfed out by a steward who's been sent to my seat (walking past many others using flasks, eating homemade cake etc.) to deal with me specifically - as they said they would.
Nah, there comes a point when you've had your fill so you wipe your mouth and leave the table - I'd had my fill of 'supporter services', they'd broadsided my matchday experience by making it something that I'd anticipate with dread rather than keen anticipation. . . so I sacked it. It wasn't a nice experience but it wasn't a major life trauma and I'm happy that I gave my card back and wrestled a refund back off them under the circumstances. It's not even a matter that I'd usually dwell on, so long after the fact, but I got the call from City, related it to their guy and then, being reminded of it and being intrigued by the call from City, I put it up on here as an example to coax other peoples experiences out of them.
Lot's of kind people have suggested solutions to my histoic situation, and I thank them dearly for being so lovely, but I wasn't ever looking for a solution to that situation because I solved the matter to my own satisfaction by walking away from it some considerable time ago, and I'm still happy with that decision.