City v Villa Ticket news

[lancs blue]

Just got through on the phone and there's a backlog of Cup scheme tickets to be processed for Villa. Seats have been reserved for those relocating but the transactions haven't been put through yet.

 

[bluegirl328]

I want to be there but I can't get the time off work

 

[Eccles Blue]

I've not had mine taken out yet but like someone else I had to update to my new card and I am now worried that they haven't processed it. But I shall ring first thing in the morning and see what has happened.

I've just rung them and although all the details of my new card were there apparently it still had a 'block' on it as if they hadn't been updated!! So he did it all again and now I have a ticket and it is registering on my account on the City website!! But, as always, unfailingly polite and helpful in the ticket office.

 

[wolfie1988]

I've not had mine taken out yet but like someone else I had to update to my new card and I am now worried that they haven't processed it. But I shall ring first thing in the morning and see what has happened.

I've just rung them and although all the details of my new card were there apparently it still had a 'block' on it as if they hadn't been updated!! So he did it all again and now I have a ticket and it is registering on my account on the City website!! But, as always, unfailingly polite and helpful in the ticket office.

After seeing this i just rang them too. They said there had been a failed payment attempt but the seat is still reserved for me. They said another attempt will take place tomorrow. I clarified my new card details again just to check they had everything as i'm sure they didn't take my 3 digit security code when i updated them. We shall see what happens tomorrow

 

[flipmode]

My payment hasn't been taken either. I genuinely do not know why I bother on the cup schemes. I regularly have to ring to get them to actually take my money.
I envisage another phone call at some point tomorrow.

 

[cheddar404]

My payment hasn't been taken either. I genuinely do not know why I bother on the cup schemes. I regularly have to ring to get them to actually take my money.
I envisage another phone call at some point tomorrow.

Try e-mailing them. They might take a few hours to get back to you but it saves dicking about with the phone.
supporterservices@mcfc.co.uk

 

[CTID_92]

Just received an email saying they couldn't process, I too have recently got a new card so had to change me details, so it seems they've had issues with that? Says they'll reserve the ticket till 5:30 pm on wednesday 19th when they'll release it for general sale, which is fair enough

 

[lancs blue]

Just received an email saying they couldn't process, I too have recently got a new card so had to change me details, so it seems they've had issues with that? Says they'll reserve the ticket till 5:30 pm on wednesday 19th when they'll release it for general sale, which is fair enough

Just got the same e-mail and I also changed my card details a few weeks ago. I've just logged in and re-input all the details but it doesn't show you the full details of what is already held so you can't tell if there was a mistake originally.

 

[LoveCity]

Take your pick...

 

[wolfie1988]

I've not had mine taken out yet but like someone else I had to update to my new card and I am now worried that they haven't processed it. But I shall ring first thing in the morning and see what has happened.

I've just rung them and although all the details of my new card were there apparently it still had a 'block' on it as if they hadn't been updated!! So he did it all again and now I have a ticket and it is registering on my account on the City website!! But, as always, unfailingly polite and helpful in the ticket office.

After seeing this i just rang them too. They said there had been a failed payment attempt but the seat is still reserved for me. They said another attempt will take place tomorrow. I clarified my new card details again just to check they had everything as i'm sure they didn't take my 3 digit security code when i updated them. We shall see what happens tomorrow

Still not received a confirmation email or an email saying they have failed with the payment. Looks like another phone call to supporter services is in the pipeline. Don't have much hassle with the ticket office but this cup scheme lark should be very easy and it seems to get overcomplicated