Not wanting to ramble as I've already done a couple of long zzz posts already today, but the reason why being ABTA bonded is important is because of the following....
I took a call at my agency back in early December.
It was from a gentleman who was booked to travel to the Canaries over Christmas and new year with his son and his 3 grandkids (14, 14 and 16 from memory)
It had been booked with LoveHolidays, and the guy was seeking some advice.
LoveHolidays had only sent them a couple of generic emails surrounding testing, and nothing had been communicated to them about the rule change in Spain for unvaxxed people aged 12+ not being permitted in December.
Despite it not being booked though us (which makes me reluctant to help for obvious reasons), I did fill him in with the details about the latest news and told him there's no way they can travel as booked unless all the kids were double jabbed, which they obviously weren't.
I told him he'd need to contact LoveHolidays to see what the situation was in regard to their booking (he'd been trying with no avail, as these companies are often difficult to impossible to get through to), we had a good chat and I wished him good luck.
He calls back a couple of hours later.
He'd managed to speak to someone at LoveHolidays.
This family had a package holiday booked, but this is where ABTA protection comes in.
The holiday cost was around £3700 total, and the flight element of it was worth about a grand.
The gentleman informed me on the 2nd call that LoveHolidays told them they need to take the flights up with the airline directly, in this case Ryanair.
Ryanair are absolutely not obligated to refund any flight that operates, and knowing Ryanair they will have told the customers to clear off or batted them back to LH.
The accom element of the package, about £2700; this was being offered as a credit and had to be used by and travelled within a month (so around early January). Bearing in mind that most of Europe was either closed, in lockdown or not allowing unvaccinated travellers, this will have been extremely difficult to use in such a short time frame given all the difficulties mentioned.
Had the customers booked their holiday through someone like Jet2 holidays, yes they might have paid a bit more but they will have been refunded in full by Jet2, as per ABTA code of conduct for refunds and package bookings.
Instead they went with LH, and unfortunately will have been stung for quite a lot of money.
Ultimately I don't know what happened with them and maybe they did manage to use the hotel credit somehow but there is no way Ryanair will have refunded the flights if they departed (which they 99% will have done as it was close to departure). A best case scenario of being out of pocket for a grand is pretty grim.
On the Beach and Love Holidays’ split from travel agents’ association angers customers trying to get money back for cancelled holidays
www.theguardian.com