Cup Schemes

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Stephen230

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Just a bit of advice really to everyone to check their cup scheme status before the deadline for two out of the three of them on Thursday.

I rarely pay much attention to the emails I get from the club but just by chance happened to notice that one of my child tickets, that I don’t bother enrolling, was in fact enrolled in all three.

It wasn’t in them last season. I certainly haven’t enrolled them this season yet there they were.

I can only assume that when I enrolled my own ticket and a couple of others in the schemes it automatically enrolled all my associated tickets.

So probably especially worth checking if you pay for multiple tickets.
 
There were failures in later payments last year as cards hard to be verified. If you bought a ticket on the account after around March/April that would be okay, it updated, but not for other accounts if using the same card.

IF the card was not re-entered, even if it was the same card, you got this:

"We wanted to let you know that we have been unable to process your Cup Scheme payment for the Man City v Real Madrid match.
This is because we have recently changed our payment provider and we need you to re-add your payment details for the UEFA cup scheme(s)."

If you changed it for the Uefa scheme and not the other two, then it will still be rejected for the LC & FAC. The way to tell is if the expiry is 12/2024 it needs re-adding, if 12/24 then it is fine, the newly added card only having a 2 digit year on you cup scheme payment details.
 
Corky said:
There were failures in later payments last year as cards hard to be verified. If you bought a ticket on the account after around March/April that would be okay, it updated, but not for other accounts if using the same card.

IF the card was not re-entered, even if it was the same card, you got this:

"We wanted to let you know that we have been unable to process your Cup Scheme payment for the Man City v Real Madrid match.
This is because we have recently changed our payment provider and we need you to re-add your payment details for the UEFA cup scheme(s)."

If you changed it for the Uefa scheme and not the other two, then it will still be rejected for the LC & FAC. The way to tell is if the expiry is 12/2024 it needs re-adding, if 12/24 then it is fine, the newly added card only having a 2 digit year on you cup scheme payment details.
Click to expand...

Mine are showing as a two digit number for the year, which sounds promising.

What’s not quite so promising is under “payer” it has the name of a nine year old child.
 
Does anyone know if 'Active' means we're enrolled on it? We're trying to join online but there are no options on the dropdown list when we click 'Join'. I've emailed City, waiting for a response.

Cheers



1693327843479.png
 
If you tick the active box it will give you the option to leave, which highly implies you are in it.
 
I received an email showing I was enrolled in all 3, correctly. I checked because my card runs out in Oct and there's a warning about my status for enrolment. Tried to add new cards but to no avail. Emailed the club on Saturday regarding both issues, guess what? Yeah, customer service is shite.
Earlier this year I emailed asking if I could miss the Arse cup game as I was in hospital with cancer, no response. 2 months later I got an email saying they could do it. Apology and refund, but is that customer service?
 
blueandy1mac said:
I received an email showing I was enrolled in all 3, correctly. I checked because my card runs out in Oct and there's a warning about my status for enrolment. Tried to add new cards but to no avail. Emailed the club on Saturday regarding both issues, guess what? Yeah, customer service is shite.
Earlier this year I emailed asking if I could miss the Arse cup game as I was in hospital with cancer, no response. 2 months later I got an email saying they could do it. Apology and refund, but is that customer service?
Click to expand...
Yeah, we are Champions League in most areas of the club now but our Customer Service for the normal fan is still in the 3rd tier.
 
Corky said:
There were failures in later payments last year as cards hard to be verified. If you bought a ticket on the account after around March/April that would be okay, it updated, but not for other accounts if using the same card.

IF the card was not re-entered, even if it was the same card, you got this:

"We wanted to let you know that we have been unable to process your Cup Scheme payment for the Man City v Real Madrid match.
This is because we have recently changed our payment provider and we need you to re-add your payment details for the UEFA cup scheme(s)."

If you changed it for the Uefa scheme and not the other two, then it will still be rejected for the LC & FAC. The way to tell is if the expiry is 12/2024 it needs re-adding, if 12/24 then it is fine, the newly added card only having a 2 digit year on you cup scheme payment details.
Click to expand...

I spent 7 hours 25 minutes in 3 separate calls to sort out the Real Madrid tickets and still missed the first 15 minutes of the game. Thinking about makes me feel very angry even now.
 
BMR said:
Easy way to see if you are in the schemes is to check your points they will be listed in there
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The points only show once we are finished in the competition though.

FWIW I got an email from the club confirming my cup scheme membership last week so I guess if people didn’t receive that they should check their preferences. It seemed to be an invitation to join the schemes as well so am guessing everyone should have got one.

IMG_0874.jpeg
 
Gray said:
That's me then, only in the FA Cup scheme as mid-week night matches are a ballache when you have to rely on Metrolink for your transport.
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It was a complete joke mate. Everybody has their own circumstances. I've only gone back onto all schemes this year after dipping out last season, will probably still miss a few due to work and transport.
 
BMR said:
Easy way to see if you are in the schemes is to check your points they will be listed in there
Click to expand...
Will they?

I understand that the points for cup schemes are not added until after the final qualifying event In each category. That is to stop people signing up for the cup schemes to qualify for away tickets and then withdrawing before they have paid out much.
 
JGL07 said:
Will they?

I understand that the points for cup schemes are not added until after the final qualifying event In each category. That is to stop people signing up for the cup schemes to qualify for away tickets and then withdrawing before they have paid out much.
Click to expand...
Yeah someone already corrected me, my last points were added in July I just presumed they were from this season but turned out it was last seasons.
 
Looking for some straightforward info on how the cup schemes work and would be really grateful if some kind soul could help out. Though a ST holder, I’ve never joined any of the schemes before as I live 200 miles away from Mcr nowadays (SW Wales) and doing the journey - which isn’t a straightforward one - twice (potentially thrice) within 7/8 days is a bit of a put-off. My guess is that the schemes work as follows: on joining you authorise the club to deduct the relevant cost of any games, as and when they occur, from your account; tickets are issued automatically without the opportunity to opt-out if you can’t attend a particular game; there’s no option to sell your ticket on Ticket Exchange. Is this a correct synopsis? Unfortunately, the City website is far from clear on the mechanics of the schemes (surprise, surprise!).
 
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