Top, top guy with a 'can-do' attitude and, as previously posted, takes charge of things personally until their conclusion. And he keeps you informed, which may seem like a small thing but can be very important.
Mind you, he seems to spend half his working life 'fighting fires' caused by ticket office incompetence.
If City finally got that one failing department of the club sorted out properly, then Danny Boy would have a much less stressful workload.
By the way, I'm not sure I believe SWP's back that he is DW's cousin — I think Danny Wilson actually might be Khaldoun wearing a mask...