Downloading ST new phones.

[City of Troy]

Sorry if this has been covered elsewhere but both sons have broken/lost their iphones from last season and also forgot their apple logins.

New phones purchased yesterday but now I can not figure out how to download their new ST onto the new device.

They are buggered if they think I am trekking up to the ground after work to see if they can help, I have checked their email accounts and there are not any emails from city with a download to phone link like last season.

Cheers guys

 

[yeseye]

Anything in the Spam folder?
If you don’t get sorted,
I will help you this evening when I finish work mate.

 

[Saddleworth2]

Sorry if this has been covered elsewhere but both sons have broken/lost their iphones from last season and also forgot their apple logins.

New phones purchased yesterday but now I can not figure out how to download their new ST onto the new device.

They are buggered if they think I am trekking up to the ground after work to see if they can help, I have checked their email accounts and there are not any emails from city with a download to phone link like last season.

Cheers guys

what about in their city accounts? Go to the season card section - I'm sure there is a tab in there for downloading your sc. Mind you, if they forgot their apple logins what chance they remember how to access their city account :-)

 

[Invisible Man's Bandage]

Sorry if this has been covered elsewhere but both sons have broken/lost their iphones from last season and also forgot their apple logins.

New phones purchased yesterday but now I can not figure out how to download their new ST onto the new device.

They are buggered if they think I am trekking up to the ground after work to see if they can help, I have checked their email accounts and there are not any emails from city with a download to phone link like last season.

Cheers guys

Log into each account on the official site and then click on the profile icon at the top. Scroll down to My Ticketing Account and click on that. Scroll down to Season Tickets and tick the box next to it. The Add To Wallet option then becomes active so click on that.

Done


Edit: all of the above on the relevant phone obviously

 

[Saddleworth2]

Log into each account on the official site and then click on the profile icon at the top. Scroll down to My Ticketing Account and click on that. Scroll down to Season Tickets and tick the box next to it. The Add To Wallet option then becomes active so click on that.

Done

but make sure their new phone numbers have been updated on the site first!

 

[Lavinda Past]

Sorry if this has been covered elsewhere but both sons have broken/lost their iphones from last season and also forgot their apple logins.

New phones purchased yesterday but now I can not figure out how to download their new ST onto the new device.

They are buggered if they think I am trekking up to the ground after work to see if they can help, I have checked their email accounts and there are not any emails from city with a download to phone link like last season.

Cheers guys

Had the same problem with my lad's ST this week. Rang the ticket office, waited the customary 15 minutes or so for a reply, and got everything sorted out within a few minutes of talking to them.

Just call the ticket office and be patient!

 

[Gordyola]

Sorry if this has been covered elsewhere but both sons have broken/lost their iphones from last season and also forgot their apple logins.

New phones purchased yesterday but now I can not figure out how to download their new ST onto the new device.

They are buggered if they think I am trekking up to the ground after work to see if they can help, I have checked their email accounts and there are not any emails from city with a download to phone link like last season.

Cheers guys

https://www.mancity.com/mobiletickets/mobile-season-tickets/iphone-guide

https://www.mancity.com/help/articl...eason-ticket-through-my-account-8102776611476

https://www.mancity.com/help/sections/mobile-tickets-7042439829652#faqs

https://support.apple.com/en-gb/HT201487

One problem you may have is the download icon not be available, as you have already downloaded it you will need to call if that's the case

 

[City of Troy]

Thanks for all the replies so far
I can see the boxes to tick individual persons tickets to "add to wallet" but one son is 12 so he doesn't have his own login and it wont let me tick his box on mine or his phone and my other lad who is 14 and has his own account i think it may let me tick his box, failing this I will ring the ticket office asap before Saturdays game!!!
many thanks

 

[Gordyola]

Thanks for all the replies so far
I can see the boxes to tick individual persons tickets to "add to wallet" but one son is 12 so he doesn't have his own login and it wont let me tick his box on mine or his phone and my other lad who is 14 and has his own account i think it may let me tick his box, failing this I will ring the ticket office asap before Saturdays game!!!
many thanks

You need to create an account for son 12

 

[Theblueguy]

Thanks for all the replies so far
I can see the boxes to tick individual persons tickets to "add to wallet" but one son is 12 so he doesn't have his own login and it wont let me tick his box on mine or his phone and my other lad who is 14 and has his own account i think it may let me tick his box, failing this I will ring the ticket office asap before Saturdays game!!!
many thanks

Have you tried logging in with his supporter number/password. It then gives you a message saying that they have stopped using supporter numbers and you should use an email address but also provides a button to log in with a supporter number.
That's the only way I can log in to my 8year old's account as it uses my email address and the site won't let me modify the email address to his own.