@UUJblue In May I booked M/cr- Abu Dhabi Sydney for September coming back December. At the time of payment I booked extra leg room seats for me and Mrs Mist. £600 in all. At the airport they stuck us at the back of the plane and said the seats hadn't been paid for (despite the fact I had proof on my phone of one single payment) There is no complaints procedure nothing.
The staff are rude and the passengers worse. One bloke sat in the middle seat on a row of four and refused to move despite 2 adults and their 2 children being booked on that row. He did move though, I moved the ignorant fucker. He wasn't on his own though loads did it. The staff weren't arsed.
The food is shit and toilets filthy.
Awful airline. I am now lodging a claim with Mastercard to get my money back.