Furious!

[Josh Blue]

Check the date next time and you should be checking the ingrediants in what you give your kid, anything you cant pronounce...fuck it off.

 

[PJMCC1UK]

The person on the phone hasn't done anything wrong

The person on the phone represents the company. As far as the caller is concerned, they ARE the company. If they're an arse, the company is an arse. This is professionalism.

calm down lesbian

Does that mean if i dropped 2p in Asda and couldn't find it... im in my rights to phone some 12k a year bod and go ballistic and demand an apology ?

I think, with anything in life - the 'representative' has to investigate the claim before issuing an apology

I doubt the OP was expecting the matter to be investigated there and then but I would consider it basic customer care to apologise over the phone and say you will investigate. Also thanking the person for bringing the matter up would be basic.
Then once the carton was taken in with the receipt and the stock was checked an official letter of apology should be sent out.
It is nothing to just say sorry over the phone. I get that the person on the phone isn't at fault but they are there as part of customer care and that means they need to keep the customer onside.

 

[Chrisja1000]

Check the date next time and you should be checking the ingrediants in what you give your kid, anything you cant pronounce...fuck it off.

The product was HIP organic milk so we are clued up on what we are feeding him. She popped out and met a friend who decided to go to the park as it was a gorgeous day. She only had only one feed, so she popped to buy a carton to take to the park as they are more convienient on some occasions. She does usually check all dates but because of the circumstances she didn't check this time but through knowing our son and sensing something wasn't right she caught it at an earky stage.

Like some of the guys have said, when buying a product surely the emphasis is on the seller to make sure it's safe?

 

[JoeMercer'sWay]

Check the date next time and you should be checking the ingrediants in what you give your kid, anything you cant pronounce...fuck it off.

The product was HIP organic milk so we are clued up on what we are feeding him. She popped out and met a friend who decided to go to the park as it was a gorgeous day. She only had only one feed, so she popped to buy a carton to take to the park as they are more convienient on some occasions. She does usually check all dates but because of the circumstances she didn't check this time but through knowing our son and sensing something wasn't right she caught it at an earky stage.

Like some of the guys have said, when buying a product surely the emphasis is on the seller to make sure it's safe?

to a certain extent, but it doesn't absolve people of their responsibility to check what they're buying, particularly something as important as baby milk.

It could have been a genuine mistake, or they could have been trying to con you, if your lady had checked then she'd know.

At least you know to be careful now.

 

[Mayor West]

In fairness if she had got her baps out in the first place rather than waste your money,this problem would never have arisen.

Something else would have though....

 

[johnmc]

Never apologise - a sign of weakness

 

[Tuearts right boot]

Never apologise - a sign of weakness

Plus it could be misconstude as an admission of guilt.

Email the store first and tell them if you are not satisfied you will contact his head office and see what they have to say first before kicking off. The store manager will get his balls chewed off if it goes above him so he might play ball if he's got his head screwed on.

 

[BlueHammer85]

Never apologise - a sign of weakness

Plus it could be misconstude as an admission of guilt.

Email the store first and tell them if you are not satisfied you will contact his head office and see what they have to say first before kicking off. The store manager will get his balls chewed off if it goes above him so he might play ball if he's got his head screwed on.

Exactly

People just love to moan and shout at anyone at the other end of the line. Must be a British thing

 

[johnmc]

Never apologise - a sign of weakness

Plus it could be misconstude as an admission of guilt.

Email the store first and tell them if you are not satisfied you will contact his head office and see what they have to say first before kicking off. The store manager will get his balls chewed off if it goes above him so he might play ball if he's got his head screwed on.

Id imagine that tescos get these calls every minute of every day including some chancers so they shouldnt just say ok, fine, heres a voucher

 

[Mikeegrini]

Check the date next time and you should be checking the ingrediants in what you give your kid, anything you cant pronounce...fuck it off.

The product was HIP organic milk so we are clued up on what we are feeding him. She popped out and met a friend who decided to go to the park as it was a gorgeous day. She only had only one feed, so she popped to buy a carton to take to the park as they are more convienient on some occasions. She does usually check all dates but because of the circumstances she didn't check this time but through knowing our son and sensing something wasn't right she caught it at an earky stage.

Like some of the guys have said, when buying a product surely the emphasis is on the seller to make sure it's safe?

Correct it is called a duty of care....

In English tort law, an individual may be owed a duty of care by another, to ensure that they do not suffer any unreasonable harm or loss. If such a duty is found to be breached, a legal liability is imposed upon the duty-ower, to compensate the victim for any losses they incur. The idea of individuals owing strangers a duty of care – where beforehand such duties were only found from contractual arrangements – developed at common law, throughout the 20th century. Its origins can be found in the case of Donoghue v Stevenson,[1] where a woman succeeded in establishing a manufacturer of ginger beer owed her a duty of care, where it had been negligently produced. Following this, the duty concept has expanded into a coherent judicial test, which must be satisfied in order to claim in negligence.

Generally, a duty of care arises where one individual or group undertakes an activity which could reasonably harm another, either physically, mentally, or economically. This includes common activities such as driving (where physical injury may occur), as well as specialised activities such as dispensing reliant economic advice (where economic loss may occur). Where an individual has not created a situation which may cause harm, no duty of care exists to warn others of dangerous situations or prevent harm occurring to them; such acts are known as pure omissions, and liability may only arise where a prior special relationship exists to necessitate them.

You should expect that products sold are fit for use.

-- Tue Mar 13, 2012 6:00 pm --

yeah it shouldn't have been there but why didn't she check? I always check expiry dates because I know the sods leave stuff out that they shouldn't.

Not many people do that, I just grab what I need. Kind of expect Tesco to check the dates

A day or two days out of date and i might be able to overlook it, but FIVE MONTHS and especially for something like baby milk is inexcusable, then the customer care helpline sounds like they just didn't care, a letter to the head office might be a good way to go.

Write to the Chief Exc/ MD, then if you get no reply or you are still unhappy go to the press. Photocopy the receipt and include it in your letter. Keep the original.