Holiday advice

[peoffrey]

I was going to Rome for Italy v Wales so feel free to pass me your ticket on for the match in Azerbaijan! If it’s in Baku next year then I’ll go. This year would’ve been too complicated.

Baku was ok when I went. A bit dull but enjoyable enough. A mix of old and new.

 

[bluesteve1964]

Have you been notified that your holiday is cancelled? You should get an email with the refund credit note within 4 weeks after you were due to travel, then you can go online and rebook or use the online form for a refund at www.tui.co.uk/destinations/contact-us/pre-travel.

Holiday not been cancelled yet as we go on 17th Aug to Sorrento. TUI have said you can amend holiday for free before 30th June. This can be done on line if booked on line but if you booked in store you have to ring up. I booked in store!!! Even if holiday isn't cancelled we want to alter it to next August. TUI will have had my £2700 for 18 months by then and I am quite happy with that. Just cannot get through to amend it. Bloody frustrating.

 

[TheRemainsOfTheDave]

Holiday not been cancelled yet as we go on 17th Aug to Sorrento. TUI have said you can amend holiday for free before 30th June. This can be done on line if booked on line but if you booked in store you have to ring up. I booked in store!!! Even if holiday isn't cancelled we want to alter it to next August. TUI will have had my £2700 for 18 months by then and I am quite happy with that. Just cannot get through to amend it. Bloody frustrating.

Ah I see, bet that is frustrating. Hope you get sorted.

 

[bluesteve1964]

Hallelujah. Just got through after 2 1/2 hours on hold. Spoke to a lovely lady who put holiday back to Aug 2021. Extra £64 so not bad. Paid that on credit card.
Just a case of perseverance on the phones. Can relax now.

 

[DenisLawBackHeel74]

No recourse to sec 75 protection via credit card?

ive got an issue with a Portuguese hotel refusing to refund. They have stated their government are supporting a voucher scheme ...but I want a refund. How would you recommend going about it with the CC company ? Presumably it’s a section 75 claim but are there conditions?

 

[GaudinosWheels]

Got through after over an hour on hold only to be told that the same holiday at the same time will be nearly £1800 more expensive. I mean, seriously?!!

 

[Akpowell]

Got through after over an hour on hold only to be told that the same holiday at the same time will be nearly £1800 more expensive. I mean, seriously?!![/QUOTE
]
Did you book it

 

[denislawsbackheel]

ive got an issue with a Portuguese hotel refusing to refund. They have stated their government are supporting a voucher scheme ...but I want a refund. How would you recommend going about it with the CC company ? Presumably it’s a section 75 claim but are there conditions?

Go to moneysavingexpert.com website, download the sec 75 template letter.
Follow the procedure through, even if you get rejected.

 

[GaudinosWheels]

No mate. Asked her to ring me back tomorrow after we’ve discussed it with the rest of the group - it’s three families going.

 

[M18CTID]

Ouch - some painful reading over the past few pages with regards to costs for changing holiday dates, etc :(

I had 2 trips booked - one back in April to Bilbao for my 50th and one later this month to Malta. Flights with EasyJet for both and hotels with Booking.com for Bilbao and Travel Republic. Came through relatively unscathed - got a refund on the Bilbao flights and the hotel had free cancellation. For Malta, we moved the flights to April next year at no extra cost, and the hotel dates with Travel Republic were moved and actually came in slightly lower for the same hotel despite it now being for 9 nights instead of 8. They just wanted a £25 admin fee to change the date.