denislawsbackheel
Well-Known Member
- Joined
- 28 May 2008
- Messages
- 26,050
- Team supported
- We went to Rotherham…
April mine was cancelled and I did a charge back with my credit card, still waiting, I will be ringing today to force them to refund my cash now as theyve had 8 weeks now.
I did a chargeback and was ignored by the CC company until I downloaded the deadlock letter template from money saving expert.
You send it to the CC company. Basically it says they’ve ignored you so you are asking for a letter of deadlock to forward to the ombudsman. They have to Comply and once the ombudsman gets involved the CC company have to pay the costs of the ombudsman looking in to it.
Within four days the money was refunded to my credit card and I got an unexpected letter of apology and a cheque for £25 as an apology!