How do i make a complaint to the club?

[whalley ranger]

I had exactly the same problem, meant to pay by direct debit, ended up paying the whole lot at once by mistake. I emailed lisa.eaton@mcfc.co.uk and was rang back within 15 minutes. Fantastic service imo.

 

[warpig]

I thought standard procedure these days was to take the complaint straight to the MEN

*Picture taken wearing a city top, with arms folded and a droopy smacked arse face optional.

 

[Blueles61]

I renewed on the first day and said I would get an email within 3 days to confirm but still no email. Has everyone else got the email? I have emailed them 3 times and still no reply.

I got mine 15 minutes after I completed it. Check your Junk/Spam folders.

I got a text and email while I was still at the window!

 

[ccr]

Who do I complain to about all these people with credit cards getting first dibs on season tickets. Proper fans use cash. Us York goers would'nt be seen dead with girly credit cards.

 

[CC1]

How do i make to the club regarding the ticket offic and agressive staff.
I have tried on the phone but am just going round in circles on the general number and options. Cheers for any info.

are you sure its the club rather than an agency?

It was the club, the person cut me off then put ne through to an agencyfor West Ham!! If i wasn`t so annoyed i could laugh at the cheek of it, but when you are asking advice regarding season ticket renewals. The money is taken out of your account in one go instead of 4 payments, which i admit i could have screwed up myself. It`s a bit annoying when you are asking if the transaction can be reversed and started again only to be shouted at , as im was trying to explain that i can not afford £920 out of my bank in one go. I now have to go into town to the bank.

How do the club go about making a complaint about you.....it must be soooooo difficult keeping cool sometimes with some of the calls they get. How can MCFC ticket office put you through to an agency for West Ham.....or maybe they were hoping......

-- Fri May 31, 2013 8:44 pm --

I had exactly the same problem, meant to pay by direct debit, ended up paying the whole lot at once by mistake. I emailed lisa.eaton@mcfc.co.uk and was rang back within 15 minutes. Fantastic service imo.

Well said mate. Strange isn't it? Some people blame the ticket office for their mistakes and then have to ask how to make a complaint. Any idiot knows how to complain FFS

 

[Bill]

are you sure its the club rather than an agency?

It was the club, the person cut me off then put ne through to an agencyfor West Ham!! If i wasn`t so annoyed i could laugh at the cheek of it, but when you are asking advice regarding season ticket renewals. The money is taken out of your account in one go instead of 4 payments, which i admit i could have screwed up myself. It`s a bit annoying when you are asking if the transaction can be reversed and started again only to be shouted at , as im was trying to explain that i can not afford £920 out of my bank in one go. I now have to go into town to the bank.

How do the club go about making a complaint about you.....it must be soooooo difficult keeping cool sometimes with some of the calls they get. How can MCFC ticket office put you through to an agency for West Ham.....or maybe they were hoping......

hang on a minute, it took me 3 attempts to renew online and even then I fucked up the cup schemes. us oldies are not upto speed by some way.

 

[citijin]

How do i make to the club regarding the ticket offic and agressive staff.
I have tried on the phone but am just going round in circles on the general number and options. Cheers for any info.

call Ferran Soriano, this is exactly why he was appointed.

 

[CC1]

I would like to thank `de niro` for contacting me and helping me to sort out the the problem. I am now on the direct debit scheme and season tickets have gone through. So, thanks once again.

Ahhh bless. Good job you have Blue moon to help you sort out your life<br /><br />-- Fri May 31, 2013 9:54 pm --<br /><br />

It was the club, the person cut me off then put ne through to an agencyfor West Ham!! If i wasn`t so annoyed i could laugh at the cheek of it, but when you are asking advice regarding season ticket renewals. The money is taken out of your account in one go instead of 4 payments, which i admit i could have screwed up myself. It`s a bit annoying when you are asking if the transaction can be reversed and started again only to be shouted at , as im was trying to explain that i can not afford £920 out of my bank in one go. I now have to go into town to the bank.

How do the club go about making a complaint about you.....it must be soooooo difficult keeping cool sometimes with some of the calls they get. How can MCFC ticket office put you through to an agency for West Ham.....or maybe they were hoping......

hang on a minute, it took me 3 attempts to renew online and even then I fucked up the cup schemes. us oldies are not upto speed by some way.

Well there's nothing wrong with getting things wrong - as long as you don't publicly blame the Club for everything

 

[Jack74]

I would like to thank `de niro` for contacting me and helping me to sort out the the problem. I am now on the direct debit scheme and season tickets have gone through. So, thanks once again.

Fair play DeNiro , but Hughes is still a shit Manager

 

[EL APACHE TEVEZ]

Had trouble with renewing on line,had me down for a one off dd and my lad 4 installments mine wouldn't change so phoned up, lad who I spoke to was superb,sorted it out in 2 mins.