Clearly a lot of time and effort has gone into producing this and enabling its issue through the appropriate channels. I've only skimmed through it, but will have a thorough read later in the week. I think I speak for all City fans when I say thank you for doing this, Alex. It is greatly appreciated.
It must be soul-destroying for you knowing that UEFA won't do the decent thing and take full responsibility or compensate fans in any way. It'll be a halfhearted apology and some suit with a shit-eating grin providing an empty promise to 'do better next time'.
Either way, we thank you for your efforts and for doing the right thing. You have gone above and beyond your role on this and clearly care about the fans and their welfare. Thanks again.