I have had this problem since Bayern game last season. Long story short, club have recently confirmed to me it’s a problem with ca group of season tickets, they cannot solve it yet and for the Liverpool game have sent me a single match ticket, which has stayed on my phone. It has taken a lot of emails and calls to get that far! I don’t know if they will remember to send me a ticket for the Spurs game or whether I have to go through all the same rigmarole again. I asked them to post on forum so fans like me, you and the others would have some info but they won’t/ haven’t. They might send you a new link that downloads and then disappears. Make sure you know your fan number at the turnstile. Sorry, it wasn’t that short in the end.