What people observe in their local community becomes the reality, regardless of facts and figures. 2yrs in and for many they have observed no positive change whether that be on a local or national level. Pot holes still there, run down high streets etc. Minimum wage increases are great but prices continue to rise, the net result might be that you have £10 more in your pocket at the end of the month, but that £10 buys nothing. Changes to workers rights but less jobs due to businesses cutting back.
The expectation for many was a step change with Labour in power, but in reality the changes have barely moved the needle.
It may not be realistic to see change in such a short time, but we live in a world where you can click a button to buy something and 2 hours later you get it delivered to your door. The audience that traditional parties used to serve has changed and they need to adapt accordingly.