Just a thought on the thread title, yes it was crashing, yes it was bad. On the other hand most who were struggling to get sorted yesterday seem to have eventually got sorted today as there were still plenty available because no one could get at them yesterday. So probably not 100s or 1000s will have been disappointed in the long run just stressed.
The good news is we will have a new ticketing site next month, the bad news; remember the TSB, and us match day ticket buyers will be the first test of the new system when they go on sale in July (: if our membership details get migrated in one piece.