I submitted a complaint a while back about them being institutionally biased and got a standard cut & paste non-apology basically saying that it was 'unfortunate' that I felt the way I did and they always strive hard to produce 'fair and unbiased content'.
Not a f*cking chance they 'strive' to do anything fair and unbiased. I totally get that presenters and reporters are fans of particular clubs, and I can forgive them for the odd wry grin or an nod and a wink (see Clive Myrie), but these b@stards go out of their way to be c*nts about it. It's 100% on purpose.