Metrolink fine.

[mcfcstu]

Just appeal it, I've not tapped out previously and just an explanation and they have been quite good,

Appealed and they rejected it.

 

[mcfcstu]

So I've just checked the statements for both our cards on the metrolink website as suggest in this thread. Both our statements are showing we started our journey at the Etihad campus and have not ended the journey. This is incorrect as we started at piccadilly Station so proves there was an issue with the hand devices that there staff were using there when we boarded.

What s strange is that mine has charged £4.60 for an uncompleted journey but my sons has charged £4.60 for an uncompleted journey and also £45 for a standard fare charge which is timed at 10mins before we actually got off the tram at the etihad.

This is a joke !!!

 

[paulchapo]

So I've just checked the statements for both our cards on the metrolink website as suggest in this thread. Both our statements are showing we started our journey at the Etihad campus and have not ended the journey. This is incorrect as we started at piccadilly Station so proves there was an issue with the hand devices that there staff were using there when we boarded.

What s strange is that mine has charged £4.60 for an uncompleted journey but my sons has charged £4.60 for an uncompleted journey and also £45 for a standard fare charge which is timed at 10mins before we actually got off the tram at the etihad.

This is a joke !!!

Refuse to pay, tell them to take you to court. As others have said if you just tap in but don't tap out you pay £4.60. The fine only applies if they catch you on the tram or leaving a station without a ticket. If somebody thought they hadn't been charged on the outward journey why would they tap out? They wouldn't. Even the most stupid employee must surely see that?

 

[mcfcstu]

Refuse to pay, tell them to take you to court. As others have said if you just tap in but don't tap out you pay £4.60. The fine only applies if they catch you on the tram or leaving a station without a ticket. If somebody thought they hadn't been charged on the outward journey why would they tap out? They wouldn't. Even the most stupid employee must surely see that?

Exactly you wouldn't tap out. Issue is they've already taken the £45.00 fine payment out of his bank account and have rejected his appeal. It could be a tasty phonecall tomorrow when I ring them

 

[RadcliffeRick]

I understand some Spanish guy got on the Metro on Monday without paying.

 

[paulchapo]

Exactly you wouldn't tap out. Issue is they've already taken the £45.00 fine payment out of his bank account and have rejected his appeal. It could be a tasty phonecall tomorrow when I ring them

Dodgy ground there I'm not sure legally they can be judge, jury and executioner and just take the money without permission.

 

[Stephen230]

You’ll probably get nowhere but I’d phone up your bank or credit card company and tell them there’s been an unauthorised payment taken from your card and see how far you get with that. I’ve had it before where a pub has taken money off my card that i didn’t agree to and the credit card company refunded it immediately.

This is obviously different to that. I’m no lawyer but I imagine by setting foot on a tram you legally agree to all sorts of shit by default. But unless you’ve misremembered something or left something out of your story, this just sounds like theft to me.

 

[paulchapo]

You’ll probably get nowhere but I’d phone up your bank or credit card company and tell them there’s been an unauthorised payment taken from your card and see how far you get with that. I’ve had it before where a pub has taken money off my card that i didn’t agree to and the credit card company refunded it immediately.

This is obviously different to that. I’m no lawyer but I imagine by setting foot on a tram you legally agree to all sorts of shit by default. But unless you’ve misremembered something or left something out of your story, this just sounds like theft to me.

Their own rules say if you only tap in and not out you will pay the full fare which is £4.60. If the lad has one tap in, no matter where it was, then it should be £4.60. I'd fight this all the way on principle even if I lost and it cost me more. I'd go the the newspapers too, they love bureaucracy gone mad tales.

 

[Sky Blue Thinking]

Yes we both tapped in with the metrolink staff hand devices and tapped out at the same terminal stand at the Etihad. I'm going to ring them tomorrow and state that this is not his issue if he has been informed by staff at the start of his journey that his card has been accepted and demand that he is refunded the fine amount minus the fare he should have paid.

I think Metrolink staff wear body cams, give the approximate time and ask to view the footage, if they cant or wont provide it ask why not. Also if a station should be CCTV, ask for footage and if this shows an exchange between you and staff why werent you prevented from boarding or advised to tap in/buy a ticket?

 

[Stephen230]

I think Metrolink staff wear body cams, give the approximate time and ask to view the footage, if they cant or wont provide it ask why not. Also if a station should be CCTV, ask for footage and if this shows an exchange between you and staff why werent you prevented from boarding or advised to tap in/buy a ticket?

Problem with that is, this happened well over a month ago. Network Rail would certainly have multiple cameras down on the platforms but they will wipe them after a few weeks.