Pay out for ASDA driver’s comment

Surely, as a reputable company, ASDA will offer an "additional delivery notes" section on the customer's Internet order.

eg Keysafe details, where the customer cant access the door easily, so the driver lets himself in. Also things such as deafness, dementia, wheelchair user and other mobility issues, can be dealt with.

Fibromialgia, whilst not nice, is hardly a disability class. Where does the driver's responsibility end? To have the customer audio record the delivery, sounds very "needy" (unless its a ring doorbell).

Surely, a disciplinary would've been enough for the driver, rather than him lose his job, unless he's got similar other issues on his file.
 
denislawsbackheel said:
As their website states clearly.
Delivery is to door step.
Anything else is at the discretion of the driver.
Click to expand...
Looks like the main bits are the driver questioning the fella’s disability and saying “my arse”.

Imo losing his job is harsh as fuck. Some additional training and a bollocking would’ve sufficed.

Giving the customer a “four figure” sum is the bit I really cannot fathom or justify.
 
Joke. Tosser should be ashamed of himself! This is England 2025!

(Note: I didn’t mention about whom I was talking!)
 
Blue Mist said:
That means he records every single person who knocks in his door, deals with him in a shop I fact interacts with him in anyway.
Like I said, dickhead scrounger.
Click to expand...
I am assuming he heard the initial comment from the driver and (rightly) thought “I’m not having that” and hit record and had the resulting conversation…..
Though is it any different to the millions of houses that have security cameras outside their door or on their dashboard in the car?
 
Strange area this. To me, it devalues the employee and considers him as collateral whilst Asda are trying to cause reputational damage limitation. Offering a £30 voucher is just silly and somebody who is probably not too far above living wage as a supervisor/manager trying to think they are offering a solution when really they are exacerbating the situation.

To me, the driver just needs a bit of training and reminding that he is an ambassador of the company he works for and Necati just needs to be compensated for the time and money he has been put out by. Sounds like a generous settlement for Necati to me, and Asda have done their part.
 
Seems pretty clear-cut to me.

The customer should have been way better prepared - I'm a wheelchair user, I never expect people to help me with things into the house unless I have specially arranged for it. If he is in this situation regularly, he'd probably be aware that lots of companies can be funny about drivers going into people's houses without pre-agreement because of health and safety. Most drivers will be fine with helping you get something in the door, but it's hit-and-miss whether they'll do more than that. Living with this kind of condition is a massive, draining pain in the arse where you have to plan every single little bit of your life with military precision. It's genuinely exhausting.

All that said - the driver is a **** - it doesn't fall on delivery drivers to pass judgments on people based on who they think has a real disability, like many in this thread are doing. You are not doctors and haven't got a fucking clue what this bloke's life is like, he could be suffering the kind of fate and pain you wouldn't wish on your worst enemy, yet many are still happy to call him fat and lazy. In the years before my disability became plainly visible, I got shit fairly regularly in a similar way to this, but it was mostly never worse than people staring at me or making a vapid comment for using accessible toilets. This country's ability to make the most downtrodden folks in our society who are suffering feel like a burden is genuinely something to behold. We have turned into a country that's completely devoid of compassion, and this bloke is a prime example of the type of comment which you will face daily if (heaven forbid) you have the gall to suffer from a disability.

It shows that people genuinely don't know what it feels like to be in constant pain, exhaustion, anguish, and then have some jumped up little snivelling weasel who knows fuck all come along and tell you that you're faking it. If you think that kind of thing can't drive people to suicidal ideation, then you frankly don't have a fucking clue. Am I saying it's like that for everybody? Of course not. But even if it's like that for 10% of the people suffering, or even 1%, why take the risk and open your stupid fucking mouth?
 
Eaststander1 said:
If a customer has paid for a delivery service, ie: getting his food delivered to his front door, then the company he works for isn't gonna expect their driver to ask the customer , disabled or not, for a lift to carry bags or trays of food from the van, so i don't really see how the driver has really got a leg to stand on !!
Click to expand...

A couple of years ago, when covid had kind of done but we were still used to getting some food deliveries, the Tesco bloke refused to bring it to the front door. He said he didn't know it was a 30 step outdoor stairwell and that he had a bad back. I said I have spinal stenosis and numbness. He wouldn't budge. So he stood leaning against a wall by his van arms folded while I made multiple trips struggling with the stuff. I really should have told him to fuck off and take the stuff back but iirc it was a December delivery and some was to pass to my mums and I didn't want to let her down. My partner was out so was just me. I realise now I shouldve complained to tesco, but I'm not that type - instead I silently dwell on things instead. It was his attitude though really, he had this smug smirk arms folded watching me struggle with 4 trips up and down 30 steps. And yes we've finally moved! I used to carry my son in his buggy up and down those steps, no wonder I knackered my spine eh.. Asda would bring things to the front door, tho if he was in my partner would help them.
(We gave up on home deliveries when we got banned yes banned from having any from asda for refusing too much rotten fruit/veg they kept palming off on us! Cheek of it!)
 
Last edited:
hcblue95 said:
This place is becoming more like mumsnet every day.
Click to expand...
You are not the first person that has said that. And you are absolutely correct, however, there are people that want to debate the topic. I will use this an opportunity to reinforce that off topic needs more sub forums then politics.

Politics
Music - We all love a tune and there is still not a sub-forum for it yet.
Mum's Forum
 
SamTheGuru said:
You are not the first person that has said that. And you are absolutely correct, however, there are people that want to debate the topic. I will use this an opportunity to reinforce that off topic needs more sub forums then politics.

Politics
Music - We all love a tune and there is still not a sub-forum for it yet.
Mum's Forum
Click to expand...
The main forum needs an “On This Day” sub forum. Almost everyday, a poster realises that somebody was born, signed or that City beat another team on the same date a within the last 130 years, and is shocked enough to start a thread about it.
 
You must log in or register to reply here.
Unread Posts

Don't have an account? Register now and see fewer ads!

SIGN UP
Back
Top