Pay out for ASDA driver’s comment

Clearly the driver was wrong to say what he did, but if I was the other bloke:
1. I would be devestated for causing the other bloke to lose his job.
2. I would not expect money for having my feelings hurt.
3. I sure as hell would not go running to some local rag with my sob story.

So yea, the blokes a twat. And why was he filming/recording?
 
Bars and clubs are different though, the customer is there with permission that can be rescinded at any point.

The mantra “the customer is always right” isn’t to be taken literally, it’s to remind the deliverer of the service that there is usually a way to smooth out a difficult situation to avoid it escalating, which the driver here either forgot or didn’t know how. Clearly any customer can be impossible.
Fuck that. Customers ''need reminding'' not to be twats.
 
Seems pretty clear-cut to me.

The customer should have been way better prepared - I'm a wheelchair user, I never expect people to help me with things into the house unless I have specially arranged for it. If he is in this situation regularly, he'd probably be aware that lots of companies can be funny about drivers going into people's houses without pre-agreement because of health and safety. Most drivers will be fine with helping you get something in the door, but it's hit-and-miss whether they'll do more than that. Living with this kind of condition is a massive, draining pain in the arse where you have to plan every single little bit of your life with military precision. It's genuinely exhausting.

All that said - the driver is a **** - it doesn't fall on delivery drivers to pass judgments on people based on who they think has a real disability, like many in this thread are doing. You are not doctors and haven't got a fucking clue what this bloke's life is like, he could be suffering the kind of fate and pain you wouldn't wish on your worst enemy, yet many are still happy to call him fat and lazy. In the years before my disability became plainly visible, I got shit fairly regularly in a similar way to this, but it was mostly never worse than people staring at me or making a vapid comment for using accessible toilets. This country's ability to make the most downtrodden folks in our society who are suffering feel like a burden is genuinely something to behold. We have turned into a country that's completely devoid of compassion, and this bloke is a prime example of the type of comment which you will face daily if (heaven forbid) you have the gall to suffer from a disability.

It shows that people genuinely don't know what it feels like to be in constant pain, exhaustion, anguish, and then have some jumped up little snivelling weasel who knows fuck all come along and tell you that you're faking it. If you think that kind of thing can't drive people to suicidal ideation, then you frankly don't have a fucking clue. Am I saying it's like that for everybody? Of course not. But even if it's like that for 10% of the people suffering, or even 1%, why take the risk and open your stupid fucking mouth?
Great post.
We get a lot of deliveries that the wife usually has to take in. Takes her a while to get to the door but the regular deliverers know this and will wait patiently. Some even have a little chat.
The notion that someone can tell if youre disabled just by looking really pisses me off and we've had a couple of 'incidents' of this when out and about which didn't end well due to my reaction toward the nosey/busy fuckers.
 
Fuck that. Customers ''need reminding'' not to be twats.
You’re another one not understanding my point. Do you make personal statements to the face of customers that annoy you or do you just say you don’t want their business? I’m guessing the latter. Telling them to fuck off is absolutely fine in the right circumstances but this isn’t the situation in this article, the driver just needed to say the service didn’t include delivery beyond the doorstep and if he didn’t want the goods he could take them back to the store, payment isn’t his problem. Clearly something else happened and the driver said some things he shouldn’t have, but the article is focusing on just the part where he mentioned the customer’s disability.
 
Any customer of mine that starts with any shit is fucked off immediately.

Exactly. Had one just before I finished for Christmas. Picked up my tools halfway through the job and left. His wife rang me a couple of hours later asking me to go back but she got told exactly what I think of her husband and she fucking agreed!

The attitude and sheer entitlement of the general public is in the pits especially since COVID. Fuck em. Find somebody else to put up with your shite.
 
Clearly the driver was wrong to say what he did, but if I was the other bloke:
1. I would be devestated for causing the other bloke to lose his job.
2. I would not expect money for having my feelings hurt.
3. I sure as hell would not go running to some local rag with my sob story.

So yea, the blokes a twat. And why was he filming/recording?
They get a sniff of a payout these days.
 
Clearly the driver was wrong to say what he did, but if I was the other bloke:
1. I would be devestated for causing the other bloke to lose his job.
2. I would not expect money for having my feelings hurt.
3. I sure as hell would not go running to some local rag with my sob story.

So yea, the blokes a twat. And why was he filming/recording?
1. It says that he stepped down from being a delivery driver, doesn't say he was sacked from his job or that it wasn't his decision. That's internal and private regardless.

2. The local store gave him the £30 voucher and presumably forwarded his full complaint on to their local head office. It would have been them that decided on the £1,000+ payout, that is far above the local stores remit.

3. I certainly wouldn't but I'll guess they paid him as well.

4. It's not clear who was recording? Do the Asda delivery people have body cams? Perhaps it was the guys Ring Doorbell (or similar) although he may have just started recording on his phone after the original comment.
 
Tbh pay me a grand a go and u can all come around and call me a c*** in turns if you wish.
On this case the driver was a bit naive in this day and age to question a customers disability but none of this gets out without the customer making it so do which isnt great. Personally if I'd been insulted I'd just tell the driver to f*** off and go from there but I'm not exactly a diplomat.
 

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