Phone stolen in Madrid - help needed

How can someone clear a bank account using a phone? My NatWest app requires face ID or my passcode to access it.

That’s a shitter for you though, mate. Banks are usually good are compensating stolen money, so all the best to you with that.
Hi there that’s the question i can’t answer i’m with First Direct and i thought it needed face ID to get into it as well. i had 3 cards attached to walletpay and that’s where most money was moved.

The order of events was;
Phone was Stolen circa 23:44
They then disabled family sharing ie find my iphone
Then they changed my email and password so all the password resets which go to the emails you can’t accesss.

I have got multiple IP address locations that will help th police and they did seem genuinely interested. On the day of the game I was in there 3 hours with them.

Some of the main problems is things like revolut etc it’s all an online chat rather than a human and a lot tell you to make the changes in the app itself that’s all well and good as long as you can actually get in the app.
 
The bar staff/security will know thief but they are reluctant to tackle or report them because they know that these gangs would retaliate.
PS inside The Dubliners it's as black as a Devils Nutty bag so cameras would be useless.
 
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Hi there that’s the question i can’t answer i’m with First Direct and i thought it needed face ID to get into it as well. i had 3 cards attached to walletpay and that’s where most money was moved.

The order of events was;
Phone was Stolen circa 23:44
They then disabled family sharing ie find my iphone
Then they changed my email and password so all the password resets which go to the emails you can’t accesss.

I have got multiple IP address locations that will help th police and they did seem genuinely interested. On the day of the game I was in there 3 hours with them.

Some of the main problems is things like revolut etc it’s all an online chat rather than a human and a lot tell you to make the changes in the app itself that’s all well and good as long as you can actually get in the app.
Revolut is not recognised as a bank in the U.K. so there is no FCSC protection.
 
What a nightmare. These people are professionals at what they do, pickpocketing and making full use of any information they steal. Holiday forums are full of poor people saying they've lost their phones and asking if anybody has found it, when in reality it's been stolen. As all our lives are on phones these days the inconvenience and cost of one goes missing is enormous. Good luck with everything.
 
This is a long shot i know but I was in Dubliners bar on 08/04/24 and sat at the very back bar with my wife adjacent to the bar. I was talking to a guy who I now know as Jude and had nothing to do with the incident but I had my phone stolen in the bar around 23:00. The bar was very packed but I am looking for anyone who was in the bar maybe at the back end who may have taken any videos or pictures as i want to be able to identify a croatian gentleman around 35-40 wearing black jacket and grey beard.
A long story short he got access to my phone and locked me out of my account and then stole quite a large amount of money from my bank accounts. I've reported it to the Police and the bar has no CCTV which I find suspicious considering how busy it was and the potential for trouble. If anyone can help or also had their phone stolen please pm me. We are talking a loss at the moment in the region of 4k which Im now trying to recover back from the banks,

My recommendation is although Apple Pay is great for convenience however if they get your phone whilst its unlocked you are screwed and face ID can be overruled with the passcode. Apple are now onto this a bit late for myself but anyone with a newer Iphone

Also i had a couple of cards attached to Apple Pay thats a disaster only have one and ideally one with a low card limit it only takes them to double tap and they dont need your facial ID.

Ensure you have IOS 17.3 or later

Go into settings
Face ID & Passcode
scroll down to Stolen Device Protection (New Feature)
Turn it on
This adds another layer of protection if your Iphone gets stolen so if your phone is in an unfamiliar location you must authenticate with face ID and not just the passcode. It also adds security delays of an hour before critical security changes are made.

Within approx 2 hours they had cleared out 3 bank accounts of funds !!

I hope this doesn't happen to any other blues onwards and upwards and hopefully we get the result next week
Thanks for the info mate hopefully you get refunded. Same thing happened to a mate of mine he’s on android
 
Ffs. Sorry to hesr this. They’re absolute cretins. Hope it wasn’t another blue

Cunts
 

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