No good letting u in early for cheap pint and pie there constantly sold out of Lager so unless you can drink a pint of ribena (dark fruits) it's a waste of time. The fan experience this season has been nothing but a joke.
Queues
- Thread starter moggymoz
- Start date
Eccles Blue
Well-Known Member
We used to get a survey after games a couple of seasons back. What happened to them?
This needs bringing back urgently otherwise these issues are never going to get sorted. Maybe they could link it to the seasoncard app
Maybe he should ask to be taken to our ground to see the carnage it producs each week. Daughter spent about a minute on Saturday holding her phone in exactly the same way she has been doing all season. Eventually it worked. Same happened to my mate and then miraculously my phone worked for the first time all season. The whole roll out has been a disaster yet the club appear deaf to all the moans. The only way that they might listen is if we all stay outside and miss half the game, actually that is happening already as people can't get in. A girl and her partner were turned away from our turnstile because having queued for 10 minutes they were told they were in the wrong queue due to her having a bag about the size of a phone and it needed to be searched! Nobody tells people there are separate queues, nobody tells you how to hold the phone, nobody is doing anything about the clusterfuck that is the modern 'football experience'. If it isn't sorted very soon then I can see match days crowds diminishing even further and renewals will continue to drop without us having the luxury of a waiting list.
Too much negativity. Just like the fans meetings. They must be sick of reading the damning and uncomfortable truth via the replies?
Didsbury Dave
Well-Known Member
- Joined
- 1 Feb 2007
- Messages
- 38,063
Totally agree mate. It's been a massive cock-up. My season ticket has hardly worked this season. Saturday it didn't. Another time my lads had to go and get a paper ticket and missed kick off. Buying tickets has been difficult, with credit card payments being refused despite no problems. You have to sit on hold if you try to get help. It takes two days to answer email enquiries.
I've told my mate what a fuck up it's been and he can't believe we didn't introduce it slowly in tandem with the old system. Apparently that's what Liverpool did.
Without question it's already affecting attendances. From a purely personal point of view I missed the Burnley game but didn't pass the ticket onto my dad so he could invite his mate like normal. He and his mate didn't bother going to the Wycombe game because they relocated him to a shit seat and he couldn't get through on the phone. There must be thousands of similar stories.
The South sTand took half an hour to fill up on Saturday. The second I sat down I could see there had been a real problem.
Manchester33
Well-Known Member
- Joined
- 12 Sep 2012
- Messages
- 6,839
I've already whined about it in another thread, but I'll vent in here too.
On Saturday I arrived nice and early to get inside the ground with my dad and have a pint. It's a good job I did!
I work in IT and I consider myself tech-savvy. I helped my dad get through and then tried to scan myself in. No dice. There was a steward inside the spiral doing nothing, my dad asked him for help, to which he said he can't do anything. The only other stewards I could see were searching people. I had to interrupt one, who pointed out a man in a grey jacket (which didn't stand out at all) who'd been stood right near me whilst I tried (and failed) to get in 7 or 8 times.
I collared him and asked him for help. He checked my ticket and went to scan me in. I told him there was a man next to me struggling too (who was trying to get in before I got to the front). He helped him get through.
This steward was stood doing nothing. His sole purpose was to help fans like me get in and I had to ask him. It's such a shoddy implementation and paying these stewards will cost a lot more than giving the odd person a physical seasoncard to get in.
This was half an hour before kick-off and after figuring out it wasn't going to work I moved aside and freed up my turnstile, but the poor chap next to me must have been there easily 5 minutes before being helped. Shambles.
If you aren't turning up at least half an hour before kick off, don't expect to be in on time!
On Saturday I arrived nice and early to get inside the ground with my dad and have a pint. It's a good job I did!
I work in IT and I consider myself tech-savvy. I helped my dad get through and then tried to scan myself in. No dice. There was a steward inside the spiral doing nothing, my dad asked him for help, to which he said he can't do anything. The only other stewards I could see were searching people. I had to interrupt one, who pointed out a man in a grey jacket (which didn't stand out at all) who'd been stood right near me whilst I tried (and failed) to get in 7 or 8 times.
I collared him and asked him for help. He checked my ticket and went to scan me in. I told him there was a man next to me struggling too (who was trying to get in before I got to the front). He helped him get through.
This steward was stood doing nothing. His sole purpose was to help fans like me get in and I had to ask him. It's such a shoddy implementation and paying these stewards will cost a lot more than giving the odd person a physical seasoncard to get in.
This was half an hour before kick-off and after figuring out it wasn't going to work I moved aside and freed up my turnstile, but the poor chap next to me must have been there easily 5 minutes before being helped. Shambles.
If you aren't turning up at least half an hour before kick off, don't expect to be in on time!
blue b4 the moon
Well-Known Member
Have the same issue with my android.
Found out against Burnley that doing that NFC doesn't need to be turned on which the OS says can't happen. Someone on here mentioned it so I tried it & I turned 'green'.