Real Madrid (H) Ticket Info | SOLD OUT

[MrCheeseGrater]

Apologise for something that isn't actually their fault? Seriously? I know the ticket office don't exactly help themselves a lot of the time, but come on; be realistic.

They should apologise for having a shit help system, shit and long phone queuing system and not having enough staff at the ticket office to deal with people in person. They should also apologise for all the other fuck ups of the last 3 weeks.

 

[bluemanc16]

I’m pretty sure this problem is only pertaining to automatic payments, not whether or not anyone is in the scheme. Tickets for the final shouldn’t be affected by this as you pay for them by inputting all the details yourself.
But I’m sure the club could uncover some previously unknown different IT gremlins without too much difficulty!

Belt and braces approach

 

[Corky]

It is completely their fault, they sign off UAT to tell the supplier it is working before it goes live, and they knew the issue two months ago but didn't email/test fans until afterward.

 

[Bluesince1979]

Excuse me for not digging through the thread, but my payment for the cup scheme has failed and the card's in date and valid and been used all season. How do I ensure it goes through properly?

Delete card payment details, then re imput them , ticking the champs league box.

 

[aka blue jambo]

Ticket transfer now working

 

[Bigg Bigg Blue]

I've had confirmation of my payment for the Madrid game but my ticket is showing Chelsea game.
Anyone else got this ?

 

[bladdered]

Apologise for something that isn't actually their fault? Seriously? I know the ticket office don't exactly help themselves a lot of the time, but come on; be realistic.

No. You have to take responsibility for what you are selling. If a bar tender told me my pint was half full cos Oliver Reed had taken a sup. I wouldn't blame Oliver Reed, I would blame the bar tender.

 

[Bluesince1979]

I've had confirmation of my payment for the Madrid game but my ticket is showing Chelsea game.
Anyone else got this ?

3 dots top right, click on and update?

Failing that, phone on n off, that did the trick for me earlier

 

[Phil Mitchell Foden]

Delete card payment details, then re imput them , ticking the champs league box.

Thanks mate, tried but have no indication it's updated, just takes me back to the cup scheme page. And obviously they're the same card details.

Have some muppets behind the scenes at this club.

 

[MrsBanks]

I've had confirmation of my payment for the Madrid game but my ticket is showing Chelsea game.
Anyone else got this ?

Yes me. Happens to me regularly for cup games on an android phone (the 3 dots or the on and off only seems to work on iphones). Mostly it updates the day before or the day of the match. A couple of times it hasn't updated at all but worked anyway, even though it showed a later league game.