Season ticket payments - refunds/credits due by June 19th

Had an email from every single organisation I owe money to, mortgage, car, council, interest free loan and every single one offered either a holiday or help. That there tells me everything I need to know about how the club views us. No communication, nothing. If I didn't come on here I still wouldn't know if it was going out or not. Pathetic.

I’m not commenting on the rights and wrongs of city here but the examples above will be loans that are effectively from banks/finance houses or the government/council. All those organisations will have been instructed by the government to provide that holiday in the same way mortgage holidays are being backed by the government.

City are a business so it is slightly different.
 
I’m not commenting on the rights and wrongs of city here but the examples above will be loans that are effectively from banks/finance houses or the government/council. All those organisations will have been instructed by the government to provide that holiday in the same way mortgage holidays are being backed by the government.

City are a business so it is slightly different.

my local gym has frozen my monthly payments. The gig I was going to offered me a full refund or to keep tickets for a rearranged date. Plenty of business’s aren’t forcing people to pay.

it’s just wrong. Millions of people alone, financially struggling and all the club care about is taking our money.

the club doesn’t give a shit about our fans or ordinary people. I was already going to have to give up going, but it’s been made easier by the clubs behaviour.

0 communication with the fans and charging them now... a club that cares apparently
 
Nobody is saying cancel the direct debits just suspend this payment. It would be just as easy to refund or reduce pro rata next season if that's the route we go down if you have made 9 or 10 payments, people being forced to cancel dds is creating a whole load of work for everyone deactivating cards extra that needed have happened.
Just suspend payment Til you know what's happening full stop.
I'm not sure an organisation CAN suspend a DD then restart it without a new direct debit instruction from the customer so there's paperwork one way or the other. Plus how would City know who can and can't afford the DD scheme to restart? It's a difficult thing to judge and I have sympathy with the club a bit as, until the league is scrapped, they've got other business commitments and insurances to think of. Not everyone is strapped for cash, do we know how many fans as a percentage can't afford to pay the last instalment then wait for the refund/credit/charity donation options to follow? It's probably not known at this time.
 
Peo has put in a million Euros, Sane 500,000 and Bernado has paid for may thousands of PPE masks. Us Bluemooners don’t tend to have anywhere near that level of wealth but can you talk me what you are contributing to the efforts to tackle the pandemic. I’m sure it’s lots.
Absolutely, my contribution as a key front line worker with no PPE whatsoever, is that I am currently working my 17th straight day, I hope I am allowed this tea break in your world. The players you mention have personally contributed and good on them. My point is I want my club to take a lead and be a beacon, not take DD's from people without a thought as to the situation. The club are acting deplorably, sorry if that comment offends you.
 
Had an email from every single organisation I owe money to, mortgage, car, council, interest free loan and every single one offered either a holiday or help. That there tells me everything I need to know about how the club views us. No communication, nothing. If I didn't come on here I still wouldn't know if it was going out or not. Pathetic.
And this is why me and my City Matters colleagues get so frustrated. No communication. Not a call or email, even to me, to let me know what's going on.

It may be that there's a reason why they have to collect the payment. I think there's an automated process whereby cards get cancelled after a certain time if the payment hasn't been made. Also we don't control changes to the SeatGeek software, which is done by the vendor. So we could potentially be faced with a scenario whereby 25-30,000 cards get cancelled if they don't collect the DD and they then have to manually reinstate all of them and take a payment before they can reactivate or renew. And as TROTD said just above, if you stop a DD then it doesn't just automatically restart. It has to be set up again from scratch.

So there might be a reasonable logistical reason for this but they should bloody well tell us.
 
Absolutely, my contribution as a key front line worker with no PPE whatsoever, is that I am currently working my 17th straight day, I hope I am allowed this tea break in your world. The players you mention have personally contributed and good on them. My point is I want my club to take a lead and be a beacon, not take DD's from people without a thought as to the situation. The club are acting deplorably, sorry if that comment offends you.

Thank you for your service. I’m not offended, I just don’t think we know the cash flow position in the Club or any other constraints that might have affected the DD payment being taken. I would have preferred the DD not to be taken as I’ve said on here several times.

The Club have taken several positive steps btw including handing over the Etihad (effectively) to the NHS. Its the primary responsibility of the Government to fund the NHS.
 
If we don't get to see the remaining games, it wlll render all the cost and effort pointless for the previous 6 months. Spent a good few thousand following the team, and while obviously accepting this is all beyond footballs control, if all that effort and cost counts for nothing, then the onus is on football at the top level to give something back to the fans, a credit on a season card in the cash rich world of the premier league would be pretty poor
Yes and those in charge do not give a shit about the likes of you. Quite prepared to finish the season off behind closed doors and wave two fingers in your direction. ARSEHOLES!
 

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