Gordyola
Well-Known Member
And this is why me and my City Matters colleagues get so frustrated. No communication. Not a call or email, even to me, to let me know what's going on.
It may be that there's a reason why they have to collect the payment. I think there's an automated process whereby cards get cancelled after a certain time if the payment hasn't been made. Also we don't control changes to the SeatGeek software, which is done by the vendor. So we could potentially be faced with a scenario whereby 25-30,000 cards get cancelled if they don't collect the DD and they then have to manually reinstate all of them and take a payment before they can reactivate or renew. And as TROTD said just above, if you stop a DD then it doesn't just automatically restart. It has to be set up again from scratch.
So there might be a reasonable logistical reason for this but they should bloody well tell us.
Direct Debit payments are nothing to do with "Cards"
When you enroll to the scheme you complete a DD mandate ( account number and sort code) this allows the club to effectively take the payment from your account. DDs do not expire, if no payment demands are made for 13 months they become dormant. So, its possible for the club to suspend payments for up to 13 months without any issue