Season Tickets - 2025/26 | Changes to ticket transfer this season (p101)

[Tricky17]

Can a non member be added onto multiple season ticket holders friends and family as part of the new system?

 

[bluesmith]

Can a non member be added onto multiple season ticket holders friends and family as part of the new system?

Yes

 

[David Silva]

I’m trying to add non-member accounts to my F&F, but get the error message “person does not have ticketing account”.

Tried the changing password thing someone else suggested earlier, but that hasn’t worked and I’ve no option on said account to create a ticketing account, or supporter no.

Anyone managed to get past this?

Edit: managed to get a supporter no. Account. Follow the steps in post #2503 which is a helpful guide, better than anything the club has provided!

 

[jslater11]

Supporter number now showing for my mate

Still nothing for mine…

 

[Partington_blue]

I’ve sorted mine now!
Log into the persons account you would like to add, click in the top left corner and select ‘help’. Then select ‘ my account’. Then select ‘guide to my friends and family’. Then in the third paragraph down it says register here, select that and add the persons details into the indicated fields bit then submit, it should take you to a ticket account with a supporter number. Hope this helps!

Thanks for that, clear instructions.

I registered my Wife last Thursday and had no ticketing account and no supporter number.

Just followed this and it worked. Talk about last minute and the lack of information from the club itself.

Maybe this needs a separate thread so it dosn't get lost, as I think a lot of other people are going to have the same issues.

 

[shnaghaicityfish]

Still nothing for mine…

Have you logged into his account to check? As others have said, they don’t send a separate email.

 

[EL APACHE TEVEZ]

Again you've not read this thread have you? The clue is in the title, specifically the 'Changes to ticket transfer this season' part.

As the process has changed what happened last year is irrelevant. This year you can only transfer to a paid Cityzen member or 3 non paid members who have to be nominated by today.

Let’s see

 

[HelloCity]

Let’s see

There's nothing to see, well, there is - the new rules and regulations.

You won't be transferring to a non member this season unless they have a supporter number and they've been added to your non member list for ticket transfers.

The deadline to do this is today at 5pm.

 

[EL APACHE TEVEZ]

There's nothing to see, well, there is - the new rules and regulations.

You won't be transferring to a non member this season unless they have a supporter number and they've been added to your non member list for ticket transfers.

The deadline to do this is today at 5pm.

Ways around it always is

 

[The Light Was Yellow Sir]

I’ve added 2 non-members but now, when I try to add a third it says “restricted sale”. Anyone any clues?

 

[bladdered]

I’ve added 2 non-members but now, when I try to add a third it says “restricted sale”. Anyone any clues?

I think you had to add them all at the same time in the same window.

 

[artfuldodger]

I’ve added 2 non-members but now, when I try to add a third it says “restricted sale”. Anyone any clues?

Did you try to add them at a later time? It’s got to be all in one go.

 

[bluebarry]

Did you try to add them at a later time? It’s got to be all in one go.

City said there will be another window to add another non-member in October (but can't change ones already added).

 

[The Light Was Yellow Sir]

Did you try to add them at a later time? It’s got to be all in one go.

I’ve worked it out. For some reason, they’ve paid the £35 (the reason is the non payment method, like the entire website, isn’t exactly intuitive).

 

[Corky]

No word on ST being posted or Wolves tickets.

 

[Edghill OG]

Did you try to add them at a later time? It’s got to be all in one go.

What an effing farce. People still waiting on new accounts for people that they'd normally just scan in. Not being able to transfer it to a fellow season ticket holder. What a complete joke! Surely this is something else that should have been run past City Matters before they pressed ahead with it? Seem to circumvent them at every opportunity.

They've had all summer to announce all of this, but lumber it on people a week or so before the season starts concealed within another email. If it's another brainwave by the ticket compliance guy they'll be making themselves redundant soon as there won't be anything left to do.

Have they even listed the games which are guaranteed refunds yet? or sorted out the NFC issue for those without compatible phones? I don't believe they have as that's the individual's problem for having an older phone and reimbursing people isn't a priority to them. Again, they've only had all summer to decide on which fixtures these are and recognise a lot of people use the barcodes instead of NFC (even those with NFC compatible phones).

 

[Eccles Blue]

Apparently takes a day or two.

Maybe they are checking all names to see if people are using their middle name as a new account??? ;-)

 

[Karl8]

He needs to add her to his friends and family and then nominate her. You can have 3 non members nominated. By 5 tonight.

He is unable to do so, only Under 13s may be added The system asks for your date of birth and if you are over 13 years of age you are redirected to apply for a paid membership

 

[Chappie]

No word on ST being posted or Wolves tickets.

My wolves tickets came on Saturday

 

[jslater11]

Have you logged into his account to check? As others have said, they don’t send a separate email.

yeah i logged in and nothing still! so weird!