Season Tickets - 2025/26 | Changes to ticket transfer this season (p101)

Ryan Kinlon said:
Not sure if this is the right thread, but the service from the Ticket Office has been really disappointing over the past few weeks. Has anyone else had similar issues? I called today to try and get my Burnley ticket transferred and it took nearly two hours for someone to answer. When they finally did answer, they sounded fed up and weren’t particularly enthusiastic. We’ve not even had a home game yet doesn’t fill you with much confidence for the rest of the season.
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I think this was the fella you spoke to:
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artfuldodger said:
They certainly seem keen to make transferring tickets as difficult as possible.
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sick of it, I can see it being my last year with a season ticket. That’s what they want though and my stubbornness will probably prevail but I really can’t be arsed anymore
 
manclad said:
I've just had the same email to approach a fan support steward, and that they are looking for a more permanent solution for the United game.
So they are looking to help people with no NFC on their phone.
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The Premier League has made digital ticketing mandatory but City have gone further in relying solely on NFC.
 
well at least most people have there season tickets
will not let me download my own season ticket to my own phone
i see a day of being in a queue on the phone ahead of me
 
pirate said:
well at least most people have there season tickets
will not let me download my own season ticket to my own phone
i see a day of being in a queue on the phone ahead of me
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my mistake, only 30 minutes queue and sorted out in 5 minutes

i am sure when i transfer it to my nephew for games later in the season it will be a pain in the arse
 
NFC on my phone hasn’t work at the stadium for years so I just used bar code reader am I right in thinking you can't do that anymore, if so I've got problems sat with my 4 tickets on my phone ffs
 
its a Barm said:
NFC on my phone hasn’t work at the stadium for years so I just used bar code reader am I right in thinking you can't do that anymore, if so I've got problems sat with my 4 tickets on my phone ffs
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Did it work for paying for food etc? If so then they’ve upgraded the turnstiles so hopefully will fix what wasn’t working before but if you have problems there will be people on hand to scan you in.
 
No doubt there will be big queues to get in if leave it late on Saturday because it is,er, city.
We aren't the only ones though after seeing the huges queues at Chelsea and the rags as they introduced their own new digital systems this weekend gone.
 
Has anyone received the ticket by whatever method that has been transferred to a member from a season ticket holder for the Spurs game ?

If so how did you you receive it onto your phone or by email ?
 
Jack74 said:
Has anyone received the ticket by whatever method that has been transferred to a member from a season ticket holder for the Spurs game ?

If so how did you you receive it onto your phone or by email ?
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From posts over the last few days, it seems transfers to non members are email, and those to members go into their account and then their wallet. Worth having a look at posts over the last day or so.
 
artfuldodger said:
Phone call to City on your ‘to do list’ today?
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So that’s how it was resolved, one hour on hold, helpful girl eventually answered in a manner which led me to believe I wasn’t the first person with this issue, 5 minutes later email sent and ticket downloaded. No explanation why it didn’t work initially as nothing was wrong with registration, account or anything . The cynic in me thinks it was all part of the strategy to discourage anyone without a paid membership getting a ticket.
 
Im waiting for my physical card to be delivered,they said it would arrive 11th to 18th august.
Contacted them and they're saying if its not here by thurs,i will have to go down to the stadium frid or on saturday and queue up for it,just like last year on the first game.
Really am getting pissed off with it this shit.
 
blue44 said:
Im waiting for my physical card to be delivered,they said it would arrive 11th to 18th august.
Contacted them and they're saying if its not here by thurs,i will have to go down to the stadium frid or on saturday and queue up for it,just like last year on the first game.
Really am getting pissed off with it this shit.
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Physical card?
 
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