Seasoncard Renewals 2017/18

Noticed they announced a price freeze on 4th April last season (and we were still in the CL!) With just an email detailing a renewal date a freeze looks unlikely and a reduction impossible.
The rags have already announced frozen S/T prices for the sixth successive year. One area we could certainly learn from them.
 
Speaking to 2 stewards last night.

They were adament that the searches have been stepped up since the Paris stadium attack.

They also admitted that the searches were to stop certain foods and drinks going in.

They were aware of the discontent amongst the fans about the searches, but it now has to be done.
 
Imagine the crowds for the Europa League, if we don't make the Champions League.
 
Otamendi's Beard said:
Just noticed this job role that's gone up, Campaign Co-ordinator. Can a blue on here please get it to sort out club/fan relations? Cheers

We are recruiting an experienced Campaigns Coordinator to join the Group’s Fan Relationship Management team, based at the City Football Academy HQ, Manchester, UK.

The Campaigns Coordinator will be responsible for planning, supporting, delivering and analysing the club’s multi-channel marketing campaigns including email, SMS and Facebook advertising. The role will involve identifying new opportunities to increase fan engagement. This is a new role in the FRM team, reporting to the eCRM Campaign Manager.

The ideal candidate will be a proactive team player, used to working with groups of internal and external stakeholders in a fast-paced environment. They will be creative and innovative in their approach.

This is a new role in the FRM team, giving the successful candidate the chance to make it their own.

Key responsibilities include:

  • Supporting the execution and creative development of personalised campaigns across email, social, digital and mobile
  • Analysis of campaign KPIs, testing of new initiatives and providing of recommendations
  • Coordination of the campaign calendar
  • Selection of appropriate audiences based on engagement, behaviours and attributes
Click to expand...

Thanks for posting this, the last point is very pertinent "selection of appropriate audiences " etc, meaning find the type of fan that has attributes and behaviours that fit our target profile for supporters that spend the money we want them to spend.
 
jrb said:
Imagine the crowds for the Europa League, if we don't make the Champions League.
Click to expand...

We are going to make the Champions League quite comfortably though, so that's a rather redundant hypothetical. We've got about an 80% chance of finishing 3rd, let alone 4th.
 
domalino said:
We are going to make the Champions League quite comfortably though, so that's a rather redundant hypothetical. We've got about an 80% chance of finishing 3rd, let alone 4th.
Click to expand...

Repost that after the Watford game when we've qualified for the CL. Until then.....
 
yeseye said:
Nonsense! There are 4 teams scrapping for 2 places. It could be any 2 teams that miss out.
Click to expand...

No, there's 3 teams fighting for 2 and we've got the easiest run in, the fewest injuries and are 1 point behind Liverpool with a game in hand.

I appreciate it's not the exciting end to the season we hoped for, but no need to invent peril. Some statistical projections last night gave us a 95% chance of top 4 now.
 
Why Always Ste said:
Just been on the phone to City and although they advised me to wait until next Tuesday (2nd may) to either renew or cancel for next season, they seemed pretty happy with me wanting to cancel the automatic renewal.
There was no attempt by the staff to keep me active as a matchgoer.
Could be coincidental but maybe the club don't want the regulars who don't spend at the club shop, stay in hotels, fly to the matches and so on.
They might want us out, creating spaces for the tourists who will fly with Etihad airways to MCR and stay in an hotel in the city centre for a match.... Guarantee ADUG will own a few hotels in the area soon.
Click to expand...

Sadly your loyalty isn't in their interests anymore. They know whoever doesn't renew, they can fill that seat these days from further afield. The club's customer service used to have a personal feel to it, that's been lost since they started selling it off to agencies. Many times I used to get problems resolved over the phone, regarding ticket relocations, ticket postage, booking fees. Now you can't ask for a menial task to be carried out over the phone without becoming involved in an altercation, or a kid on the other end using technology as an excuse.

Does anybody know what the waiting list number is now? A friend of mine wants to get his season ticket back after stopping it due to work.
 
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