Seasoncards 2018-2019

paulchapo said:
Update: I have just received s text saying it has been sent out today and I will receive a tracking number by e mail. Saved me a phone call I guess. I have no idea why if you renew they can't just upgrade your old card to allow access on the computer or just send a card for all the people who don't want the bumf that comes with it.
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Just received my text message as well.
 
I haven't received my season card and they have only taken July direct debit, not August's, so I've been on the phone to them today (no bank or address details have changed since last season).

During the first phone call they suggested to me that I had paid my seasoncard in full in July (which isn't the case) and that my seasoncard was due out to me by Thursday.

After checking my bank and confirming that this was incorrect, I called them back. They then accused me of cancelling my season card at some point during the summer (when I asked them to prove this they couldn't provide any information), which has caused them to sell my seat. Nothing more could be done at this stage until they investigated further so I had to await their phone call.

Before close of play today I still hadn't heard from them so I rang them back. They informed me the situation still hasn't changed and they're still investigating and I should receive a phone call tomorrow.

I made it clear to them again that I hadn't cancelled my season card to which they then admitted that due to the change of ticketing system during the summer this could have caused the issue.

So to cut a long story short I'm still none the wiser if I will have my season card in my seat alongside my family (as per the last 20 years), and I hope that I'm a one off and this hasn't happened to any other city fans who are expecting their season ticket through the post in the next few days...
 
Silva top said:
Still no season ticket. Just telephoned customer services. They said that the last batch of season tickets have been sent out today. If I haven’t received it by Thursday I should give them a ring. Lots of emails from the club about extra tickets for future matches or buying club gear but obviously not really bothered about rank and file season ticket holders .......and they call the unit “customer services”
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Spent the best part of 45 min on phone waiting for customer services to answer then to be told to call back Thursday if card not arrived yet. It will be a 5 hr wait on Thursday I think......
Asked them if they could send an email printable ticket for Sunday game and told they would put me on a waiting list for it.
Unbelievable Jeff!!!
 
I’m highjacking the general theme of this a little bit

What are people’s wxperiences of going games alone?
im 24 but in honesty just want to watch some quality football, I imagine in 2-3 games I’d know my neighbours well enough
 
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