They certainly could have worded it a lot better but it appears to me they simply want your ticket so they can resell.I was taken ill about an hour before I was due to leave for the Brentford match on Saturday.
This morning I received an email from the club:
Reminder about our 14 Match Policy
I
Hi Eccles Blue
Our records show that you did not use your Season Ticket for the Brentford Premier League match.
To remind you, Season Ticket Members must use their Season Ticket for at least 14 Premier League home matches in the 2024/25 season. Usage of a Season Ticket includes one of the following:
• Attending the match
• Transferring your Season Ticket to another fan up until kick-off
• Listing your Season Ticket on the Ticket Exchange up until 6 hours before kick-off
• Donating your Season Ticket refund to the Club’s official charity, ‘City in the Community’
If you can't attend a match, don't worry; we're here to help. We understand that you may have commitments or late changes. Therefore, we offer these convenient options to ensure that your seat is filled when you can't attend.
etc., etc.,
If you are here to help, City, then don't harass someone who has missed ONE match. Or at least find out why they might have missed ONE match. If it were more than one fair enough but ONE match!!
EDIT;
I did write back to them and explain and also ask them to contact people first instead of issuing what can be construed as threats.