City demanding UEFA reimburse the fans who went yesterday shows not everyone at the club these days is a heartless corporate drone, there are still some in there with a conscience.
But yes, the club feels further away from the fans than it ever has of late. The expensive ticket prices (matchday + increase in ST costs which is an annual occurrence now) seem to have backfired and now these offers like kids-for-a-quid and BOGOF have almost been forced on the club because of bad turnouts (higher PL prices = people less likely to turn out for other competitions).
City strike me as the most image conscious club in the league. They want to build a brand that is loved by the world, just looked at their progressive social media work and all the PR coming from the new academy and ideas of creating the world's best young footballers. Oh, and of course the "cheapest season tickets in the league!", one of the biggest illusions of them all because a tiny minority get them while the rest of us pay more and more each year. But hey, it looks good on the "Price of Football" studies...
They have disillusioned many of the fans that should mean most, those who go to matches regularly and fill the stadium. It's not just increasing ticket prices but the worsening feeling of sterility at the ground (banners replaced by laughable digital versions, adverts, and tweets from people not even at the game).
Even after we swapped stadiums, it still seemed like an authentic community event and even in the years after the takeover I felt the same, like the club was making a concerted effort to retain that same feeling that separated us from our rivals, particularly the tourist attraction across town.
Now it feels like we're doing them a favour by going. There is an oppressive "sit down and shut up" feel and the aggressive stewards writing down seat numbers do not help matters. Calls for a serious atmosphere area, separate from the declining 'Kippax' corner and South Stand are still unanswered by City. I was told to sit down by a middle aged City fan when I stood up during a dangerous City attack the other week. I am not one of those who will pretend the atmosphere has ever been amazing at the City of Manchester Etihad Stadium, but I am sure, from personal experience, that as recently as 2 years ago it was better than it is now.
Love the football on show, but the day as an 'occasion' is just not what I wish it would be, as lately the atmosphere is worse than it would be at a pub without the multiple Sky TV angles. And in a way I think the club have conditioned the fans to be like this through the 101 rules, policing and restrictions (saw a teenager have a flag confiscated a few months ago). At least the derby should be good, the one time of year we have it at the Etihad, when suddenly people make that little bit of effort to really support their team and the stewards realise that it's impossible to police 40,000+ fans so just let us be.