blue b4 the moon
Well-Known Member
You need to factor in 95% new staff at least on counter duties for game one, that'll reduce to 50% by mid-season when all that are left are either decent at their jobs or thick skinned.A slight variation on the theme, but it has always amazed me how catering and bars at the first few games of a new season are so shambolic. It is like a business opening for the first time ever, with no continuity or good practice from years gone by. It is slightly more forgivable this time due to the year off, and on catering I’m not sure we are any worse than most other clubs. The ticketing and customer services debacle is peculiar to City I think.
I've got to say for what £10 per hour 3 or 4 hours in our bars wouldn't inspire me to do it for all the shit they take.....anyone kicking off with them (untrained, rabbit in the headlights) should demand a supervisor and give them shit for not training them. The amount of times staff can't pull a pint or even know which pump is which is shocking. I don't do food inside but I've noticed empty shelves early on which just shouldn't happen with any planning (supervisor again).