I dont feel the same, as i have only been watching city for just over 10 years. But i understand. The plasticness of it all pisses me off. Pep will change that, a bit of steel through the heart of the club. Dont give up yet.
How would a manager change the type of people coming through the turnstyles?
MCFC is a globalised brand now, sold here, there and everywhere. No matter what - the old days have been and gone and the only thing that's related to "Manchester" is the stadium still being in the area... Wouldn't be surprised to eventually see the club relocated.
As for the feeling of being a "customer"
You have always been a customer, it's just these guys are better businessmen and have more resources to exert money from your pocket... So it's just more obvious.
You still paid for tickets, pies, bovril and a matchday programme 30yrs ago - just now the hard sell is more in your face so you are waking up to the reality that you've always been a customer.
Don't like being a customer? go and watch the Amateur team play for free on the park down the road.
It's a shame that many are priced out (or will be priced out) as with this new aura surrounding the business it will attract the gloryseekers with higher disposable incomes.
I rarely go to aways now due to the cost. It irritates me as I enjoy them and feel envy when I see friends posting pictures touring around europe and so on watching City.
But this is the way it is. City has evolved, our bank balance hasn't.
I'll be sticking around for a few more seasons paying to watch the superstars and then I'll go full on EDS, as the matches are free for Cityzen members thus affordable.