The general complaints re ticket prices etc, imo is down to the fact we are now customers.
If that's how it is, then that's how it is, but then they are surprised when their customers act like customers & walk out after being served a load of shit for high prices. Suddenly we are expected to be 'fans' again & grovellingly worship these underachievers, waiting whilst they have their toenails done before they come out, & tell them serving shit is fine & we don't mind. And we will make them feel better about themselves.
Then as soon as we leave, we are back to being customers again.
As far as a 'connection' between players & fans, that will come back when we start using some players who have actually come through the club to fill the squad rather than using the chequebook for everything.
Vincent Kompany has already talked about this. He clearly understands there is something missing at the club, even though quite a few fans haven't noticed yet.
That will change imo. But the customer thing won't.