Chappie said:
Phoned up at 9am on Monday told I was 17 in the queue,automated countdown kept you informed of your position,until it was your turn.
They asked me where we wanted to sit in the gound
7 tickets booked by 0910am,received them on Thursday.
I dont think that is bad service
The one thing I can tell you for sure on Wednesday is that the ticket office phone line did NOT tell you your position in the queue or an estimated waiting time. That my friend is 100% guaranteed. All you got was 'Greensleeves' being played and a recording repeatedly telling you that 'your call is very important to us'.
Personally I think that kind of service is crap.