Ticket Office

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mayo31

Well-Known Member
Joined
8 Sep 2011
Messages
7,297
Location
Middleton
Well it starts again with the ticket office

Always an issue

This one is a good one. Two West Ham tickets purchased

Emails received with links to download to the phone

Oh wait, the tickets are not for West Ham but Spurs!!!

Seat details correlate with the purchase made but just a different club

How is that possible?
 
mayo31 said:
Well it starts again with the ticket office

Always an issue

This one is a good one. Two West Ham tickets purchased

Emails received with links to download to the phone

Oh wait, the tickets are not for West Ham but Spurs!!!

Seat details correlate with the purchase made but just a different club

How is that possible?
Click to expand...
Minor problem

try going in at home and your google wallet works about 50% for every game,including all cup games,champs league games.

I'v said it for quite a while,rags in the ticket office ,there can be no other reason
 
Anybody managed to speak to the ticket office this week?
Tried every day, morning & afternoon without luck.
Constantly on hold but can’t wait longer than 1hr 30mins due to work

Arsenal ticket “add to mobile” greyed out so cannot download.

Unable to add a “friend/family” member as says details incorrect - but it’s fine on all other family’s accounts.

Shambles i tell ya ;-)
 
Man-chester copperpot said:
Anybody managed to speak to the ticket office this week?
Tried every day, morning & afternoon without luck.
Constantly on hold but can’t wait longer than 1hr 30mins due to work

Arsenal ticket “add to mobile” greyed out so cannot download.

Unable to add a “friend/family” member as says details incorrect - but it’s fine on all other family’s accounts.

Shambles i tell ya ;-)
Click to expand...
They tweeted earlier to say they were having problems with the phone lining. Only seems to occur on a Friday mind…
 
Man-chester copperpot said:
Anybody managed to speak to the ticket office this week?
Tried every day, morning & afternoon without luck.
Constantly on hold but can’t wait longer than 1hr 30mins due to work

Arsenal ticket “add to mobile” greyed out so cannot download.

Unable to add a “friend/family” member as says details incorrect - but it’s fine on all other family’s accounts.

Shambles i tell ya ;-)
Click to expand...
I called on tuesday gave up after an hour on hold had to go down to ground
 
Any dealings I've had with them have been entirely unpleasant. They are incapable of listening to and understanding anything remotely involved and lack any common sense or logic. Just standard responses that even an amoeba would have tried first, and would rather say "sorry we can't...", than actually help.
A tick box department - unfortunately like a lot of the club is becoming. The price of success no doubt. Of course complaining or suggesting will probably fall under the latest catchy all. If only they put as much effort into assisting fans as they do controlling and negatively stewarding them.

Rant ends.
 
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I phoned them Wednesday at 1pm, took 46 minutes before they answered the phone. Lady who answered was passive aggressive and impatient.
 
When do tickets go out for this game? I'm a Citizen member and previously I received an email download ticket a few days before, I haven't received anything yet. I've tried phoning but it just goes to queue for loooong time.
Any advice pls?
 
Man-chester copperpot said:
Anybody managed to speak to the ticket office this week?
Tried every day, morning & afternoon without luck.
Constantly on hold but can’t wait longer than 1hr 30mins due to work

Arsenal ticket “add to mobile” greyed out so cannot download.

Unable to add a “friend/family” member as says details incorrect - but it’s fine on all other family’s accounts.

Shambles i tell ya ;-)
Click to expand...
Nipped down at 3.30
Bit of a wait due to only 2 people on the Ticket/enquiries desk.
Lovely lady helped me and all done & dusted within 5mins.
I did advise her i tried to call but she just rolled her eyes - they must be just as frustrated as all of us.
I feel sorry for anyone who can’t make it down to the ground

Must be Rags in the call centre - only explanation
 
I retired a couple of months ago, but whilst financially secure, I'm also starting to miss the regular routine and feeling of self worth after a hard week.

I joined a job agency this week and one of the first jobs I noticed was the City Ticket Office.

After previously being in charge of 70+ staff I'm not sure I could cope with being surrounded by so much incompetence
 
Man-chester copperpot said:
Nipped down at 3.30
Bit of a wait due to only 2 people on the Ticket/enquiries desk.
Lovely lady helped me and all done & dusted within 5mins.
I did advise her i tried to call but she just rolled her eyes so be aware it’s not their fault and they must be just as frustrated at us all.
I feel sorry for anyone who can’t make it down to the ground
Click to expand...
It really is piss poor that you need to go the ground to get any response, they must have software so they know the average wait time and number of abandoned calls. Different environment I know but I worked for a mail order company in the 90's and a KPI discussed at board meetings was wait time and abandoned calls. Waits over 3 minutes or any abandoned calls would both trigger a dressing down for the Customer Services Director.
 
Scaring Europe to Death said:
I retired a couple of months ago, but whilst financially secure, I'm also starting to miss the regular routine and feeling of self worth after a hard week.

I joined a job agency this week and one of the first jobs I noticed was the City Ticket Office.

After previously being in charge of 70+ staff I'm not sure I could cope with being surrounded by so much incompetence
Click to expand...
Any perks from the job? Early access to tickets? ;-)
 
When I have got through on the phone, though, the ticketing people have always been very helpful and quickly sorted out the problem.
It's a shame that the ticketing software is apparently incapable of operating efficiently or effectively.
This has been the situation for several seasons now, but the same old, same old endures.
Difficult to understand why the ticketing operation continues without any updates.
 
Bluebeemer said:
When I have got through on the phone, though, the ticketing people have always been very helpful and quickly sorted out the problem.
It's a shame that the ticketing software is apparently incapable of operating efficiently or effectively.
This has been the situation for several seasons now, but the same old, same old endures.
Difficult to understand why the ticketing operation continues without any updates.
Click to expand...
You’re only a fan, of little importance in the greater scheme of things
 
Really_here said:
It really is piss poor that you need to go the ground to get any response, they must have software so they know the average wait time and number of abandoned calls. Different environment I know but I worked for a mail order company in the 90's and a KPI discussed at board meetings was wait time and abandoned calls. Waits over 3 minutes or any abandoned calls would both trigger a dressing down for the Customer Services Director.
Click to expand...
Please try.
 
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