Ticket Sales Criteria - Real Madrid and FA Cup Semi?

For some reason, the "system" "thinks" I don't qualify - even if I meet the requirements. Usual shambles... what a surprise!
Piss take don’t have time to sit on hold for over an hour either so will probably miss out at 3pm like last year, a half and half scarfer will have my seat
 
For some reason, the "system" "thinks" I don't qualify - even if I meet the requirements. Usual shambles... what a surprise!
I had the same with my son they said I hadn’t assigned the tickets to him previously. I phoned them up waited over and hour but managed to get it sorted.
 
I had the same with my son they said I hadn’t assigned the tickets to him previously. I phoned them up waited over and hour but managed to get it sorted.
Sorted after phoning - and 50 minutes on hold.

Apparently, the renewal of my membership 2 weeks ago "deleted" the fact I have been at any single CL game in the last couple of years (including the freezing match against RB Leipzig)... What kind of IT system that is, I don't know!!!
 

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