I had trouble getting in. I have a Platinum Membership, along with my dad, who is in his first season as a senior citizen. The memberships are linked as per the friends and family option and we are both in all cup schemes. My dad is on holiday so I asked my mate if he wanted to come. He was late getting back to me and I only paid the upgrade to regular price on the ticket today.
I made sure I had the confirmation email just in case there was a problem. For those who don't know, the light above the card reader is a different colour for concessions so they can see if someone is trying to use a junior or senior citizen's card. I told my mate to go first and there was no problem with my dad's card. I put my card in and it turned red.
The steward directed me to a member of staff with the scanner. I went to him and he said it showed I had not paid for the ticket. The confirmation email was on my Blackberry so I showed him. He told me he was not authorised to let me in and I would have to go to the ticket office.
I got to the ticket office and saw one of the security staff near the front. I told him the problem and he directed me to the back of the queue. I said surely I didn't have to get in the same queue as people paying on the night do to an error on their part. I was told I would have to still queue.
I was talking to several people in the queue, all of whom were in the same boat. Someone asked if anybody had the phone number for the ticket office. I rang and was surprised to find I got straight through. The woman who answered said she would reset it and told me to head for the turnstile. I was about to ask if I would definitely get in as I was worried the same thing would happen and I'd lose my place in the queue. At this point, one of the security staff told everybody who had paid for tickets but was having problems getting in to go to the turnstiles.
I got straight in, pissed wet through having missed the first 20 minutes.
