I was a bt engineer in the early 90's and covered both moss side and trafford. Kendal was City manager then.
I had a job at Maine Rd one day. Went to the tiny reception where there was a little grey haired old lady. Told her why I was there and she said she'd get Tony to show me where the main junction box was. Couple of minutes later (after I'd been offered tea and toast) Tony Book appeared and took me to where the lines came in. Fault wasnt there so we began wandering around under the main stand where all the offices were looking for another junction box. Bumped into Kendal, then in a tiny office buried deep was Jimmy Frizzel sat at a desk. I was gobsmacked, not just at seeing behind the scenes and meeting the manager, ex managers and player but the fact that two ex-managers were still in the background. Surely not healthy for the club?
Couple of months later, fault at the swamp. Two uniformed girls on a reception like that of a decent hotel, sign in, security called and taken straight to where I needed to be. Security stayed so couldn't take a dump in the corner. No tea or toast either.
Difference in the professionalism of the two clubs was stark.