peoffrey said:There's some shocking reading on here from Blues who've had their payment set up wrong. It's makes my date quibble seem so trivial in comparison. I've worked with regular payments as both the Originator and the Bank involved. This is so poor from City. Hopefully they're reimbursing unnecessary Bank charges occurred etc. Direct Debits are so simple to set up.
silverblue said:I got the whole lot taken in one go on 1 July. When I enquired about it, saying it would leave me a bit strapped for cash this month (since I wasn't expecting it), I got this reply:
Thank you for your email.
On the online journey you have the option to pay 1 or 4 instalments on direct debit, the 1 instalment delays the payment until 1st July.
I’m afraid it will not be possible to issue a refund as all payments to be taken in July have been processed.
I apologise for any inconvenience this may cause.
All I remember is selecting "direct debit". Anyone remember getting asked later if you wanted to do it in 4 payments or 1?
The online user experience was fucking awful and whoever designed it wants shooting. You should have been able to buy the ticket & add the cup schemes and other add-ons on one screen and then decide how you want to pay on the next. On the third screen it should show all the relevant details and ask you to confirm.Phil Meup said:]Very easy mistake to make.
I found the online process pretty complicated & like others, had to log out & start again!
peoffrey said:the originalkippaxman said:peoffrey said:Have you ever thought that I don't like having a large amount of cash in my current account? I like to bang it away in a savings account that I can't access without doing a transfer - and also for security. If my cash card gets stolen or whatever then they can't help themselves with the nigh on £2000 I had in there for my Seasoncard, monthly bills and one-off payments. I'd get the money back eventually but that's not the point. The £550 was there in time on my part yet City didn't take it. No communication at all as to why. If you're likening the situation as to the Seasoncard costing you everything you have then you have to ask yourself why you've bought one.
Needless to say the Seasoncard has now been paid for today and I know how much I've got left to play with for the rest of the month. I wanted it paid for yet all you could was brand me a moaner.
Well if theft or over spending was your main concern you should have opened a second basic current account and transferred money monthly into it and had the direct debit deducted from that.
Only here to help.
Unhelpful. Why open a second basic account for just ONE annual Direct Debit?
There's some shocking reading on here from Blues who've had their payment set up wrong. It's makes my date quibble seem so trivial in comparison. I've worked with regular payments as both the Originator and the Bank involved. This is so poor from City. Hopefully they're reimbursing unnecessary Bank charges occurred etc. Direct Debits are so simple to set up.
Kakhaber Tskhadadze K.O.T.A. said:peoffrey said:There's some shocking reading on here from Blues who've had their payment set up wrong. It's makes my date quibble seem so trivial in comparison. I've worked with regular payments as both the Originator and the Bank involved. This is so poor from City. Hopefully they're reimbursing unnecessary Bank charges occurred etc. Direct Debits are so simple to set up.
AH HA HA ............. now you are either a WUM or the "biggest moaning Victor Meldrew" on Bluemoon.
You are blaming City because some people set up there direct debit incorrectly on the webpage ............. 99.9 % of people have done it correctly and pushed the right button, but very very small minority through there own fault pushed the wrong button........ and you are saying that is City's fault.........UN-FUCKING-BELIEVABLE ........ I think you have a subconscious dislike of all things City and the sooner you realise this and leave our club alone the better for all concerned.